Senior IT Technician

Job title: Senior IT Technician

Company: University of Ottawa

Job description: Salary (Grade: 10) Hiring salary range $70942-$88,206

Position Purpose

Provides senior level, autonomous advice and technical support to end users in a designated Faculty or Service in areas related to infrastructure, hardware, software and peripherals. Manages the effective life cycle (purchase, deployment, maintenance and repair) of all IT assets for a designated client group or product in a manner that meets or exceeds established customer service standards. Assists the manager in supervising the work performed by one or more junior resources.

Essential Qualifications

University degree in a related field or an equivalent combination of education and several years of pertinent experience
Minimum 5 years of experience in an IT technical advisory and service role
Knowledge of operating systems to understand, install, diagnose and repair complex issues
Knowledge of networking protocols and technologies in order to configure and troubleshoot connectivity issues.
Knowledge of Office automation software to support and guide users in their work
Knowledge of University hardware, software, peripherals and security guidelines and standards
Knowledge of established IT policies and procedures of the University in areas such as procurement, asset management and maintenance
Experience in supporting diverse user groups of mid to large sizes
Experience in resolving a wide variety of complex software, hardware and peripheral issues
Experience in the implementation of system upgrades and a demonstrated ability to manage large projects
Experience in a customer service environment
Experience in providing supervision, guidance, leadership and feedback
Analytical skills to diagnose and repair complex software, hardware and peripherals issues
Ability to proactively keep abreast of new/emerging technologies
Ability to prioritize own work and meet strict deadlines
Bilingualism – French and English (spoken and written)

Key Competencies

Key competencies required at the University of Ottawa:
Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

Note

All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents. The University of Ottawa is an equal opportunity employer. We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and racialized persons. If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.

Applications from employees belonging to the bargaining unit PIPSC will be considered first. Priority will be given to employees who have an entitlement as defined by their collective agreement or university policies. The University also accepts external applications, they will be selected in second place. Schedule with an average of 35hrs/week. Requirements related to skills and experience are determined by the University of Ottawa, and all positions are subject to relevant laws, collective agreements, and regulations. Please note that we will only communicate with candidates who are chosen for a preselection test or for an interview. Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.e. J0000-0000, in the title of your document).

Expected salary: $70942 – 88206 per year

Location: Ottawa, ON

Job date: Sat, 16 Jan 2021 08:39:19 GMT