Manager, IT Support Services

Job title: Manager, IT Support Services

Company: University of Ottawa

Job description: Salary (Grade: 12) Hiring salary range $89771-$111,619

Position Purpose

Manages a group of IT professionals (technical and/or web support team) engaged in the provision of computing and technical support services. To this end, the position plans, organizes controls and evaluates operations, establishes plans, procedures and service standards and ensures the team has the human, financial and technical resources required to deliver and support efficient services. Is responsible for systems and applications on which the service business operations are completely independent. The position has full responsibility, authority and accountability for the short and long term planning, evaluation and overall maintenance of the management of the information systems within the assigned faculty/servic

Essential Qualifications

University degree in Computer Science, Information Systems Management, or a related field or an equivalent combination of education and experience.
Minimum 5 years of experience in managing IT operations and leading a team of IT

Key Competencies

Key competencies required at the University of Ottawa:
Planning: Organize in time a series of actions or events in order to achieve an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Be proactive and self-starting. Show availability and willingness to go above and beyond expectations whenever possible.
Service Excellence: Reflect a positive attitude, demonstrate competence and professionalism, treat members of the community with respect, exercise care, devote full attention and find solutions. (Visit the section ”Useful links” on the home page to read the detailed definition).
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal. Accept and give constructive feedback. Adjust own behaviour to reach team goals.

Other competencies

Knowledge of computing software and hardware, network and multimedia equipment .
Knowledge of best practices related to IT service management
Knowledge of University’s hardware, software, peripherals and security guidelines and standards.
Knowledge of the University’s business operations and priorities.
Experience in negotiating, implementing and monitoring service level agreements.
professionals in a complex environment.
Experience in planning and managing IT projects and related budgets.
Experience in human resources management including hiring, supervising, coaching, and managing performance.
Experience in change management.
Strong communications and interpersonal skills.
Strong organizational skills to manage multiple priorities and meet strict deadlines.
Ability to proactively keep abreast of new/emerging technologies.
Bilingualism – French and English (spoken and written).

Note

All qualified candidates are invited to apply; however, preference will be given to Canadian citizens and permanent residents. The University of Ottawa is an equal opportunity employer. We strongly encourage applications from women, Aboriginal peoples, persons with disabilities and racialized persons. If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require.

Temporary assignment or contract of 8 months until September 27 2021, with possibility of renewal. Eligibility to benefits and union affiliation will be determined upon hiring. Applications from employees belonging to the bargaining unit PIPSC will be considered first. The University also accepts external applications; they will be considered in second place. To obtain a temporary assignment, internal candidates must receive approval from their immediate supervisor. Schedule with an average of 35hrs/week. Requirements related to skills and experience are determined by the University of Ottawa, and all positions are subject to relevant laws, collective agreements, and regulations. Please note that we will only communicate with candidates who are chosen for a preselection test or for an interview. Remember to upload a copy of your diploma(s) or a certificate of merit as well as a current version of your CV into the My documents section of your career profile (please include the job ID number, i.e. J0000-0000, in the title of your document).

Expected salary: $89771 – 111619 per year

Location: Ottawa, ON

Job date: Sat, 16 Jan 2021 08:11:22 GMT