IT Support Specialist

Full Time February 1, 2021 Information Technology

Job Overview

Job title: IT Support Specialist

Company: Broadstreet Properties LTD

Job description: When friends and family have computer problems, you’re the first person they call. You are a self-starter and are driven to see the end results. You have a natural curiosity to understand how things work, enjoy the troubleshooting process and are not intimidated by the challenge of learning on the fly to resolve problems. If this sounds like you, we’re looking for a customer-focused individual with a broad understanding of technology to join our team!

As the IT Support Specialist, you will offer support to users who are experiencing challenges with their computers or software. Support can be provided in person, over the phone, or online. You will address issues ranging from the network systems to individual desktop computers. The IT Support Specialist is also responsible for maintaining the company’s computer services and equipment.

Your contribution to the team includes:

Troubleshooting to detect and solve technical problems
Providing on-site and remote support
Being proactive in providing hands-on solutions
Supporting Microsoft Office Suite, Microsoft Office 365 and mobile devices
Participating in cross-function projects
Responding to user requests
Providing technical guidance and timely solutions
Escalating unresolved issues in a timely manner
Deploying, upgrading and refreshing equipment and devices
Ensuring continuous improvement of on-site service delivery

What you need to be successful:

Post-secondary education in relevant field of study
Minimum 1 years of direct work experience in user support
Experience with Microsoft Office 365 administration would be an asset
Effective communication skills with individuals at all levels of the organization
Able to work efficiently as part of a team as well as independently
High degree of resourcefulness, flexibility and adaptability
Superior time management skills, multitasking skills and the ability to prioritize tasks with minimal supervision
Strong problem identification and troubleshooting skills

The perks:

Employer paid extended health, vision, and dental coverage (including family)
Employee and Family Assistance Program
$170 yearly health and wellness benefit
RPP eligibility after one year

Why Broadstreet?

Broadstreet Properties is a family owned and operated property management company partnered with Seymour Pacific Developments to build apartment and townhome communities. We are a growing organization made up of diverse individuals who are driven to excel and make a difference. We work together to remain leaders in our industry and go above and beyond to build lasting relationships. Broadstreet Properties hires motivated individuals who want to work as part of a team to help take care of our clients and communities. As a result, we are a big and continuously growing family with no plans to slow down!