Manager, Third Party Administration Services

Job title: Manager, Third Party Administration Services

Job description: What’s the ask

Reporting to the Director, TPA Operations & Client Experience, the Manager is responsible for staff support and overseeing the effective and efficient operation of the Claims department in support of departmental and corporate goals and objectives.

More specifically, the Claims Manager will:

• Ensure teams meet or exceed service levels for all products and service offerings to clients
• Develop/implement production management metrics and protocols to ensure delivery of customer expectations in alignment with contractual requirements
• Ensure that processes are cataloged and documented
• Create a culture of innovation by continuously reviewing existing processes in order to discover efficiencies
• Guide and support team members and direct reports on workload management and employee management processes to ensure tasks are prioritized in the correct manner
• Assess staff performance
• Hire, train, and evaluate employees and take corrective action when necessary
• Develop, review, and improve administrative systems, policies, and procedures
• Offer solutions for improvement
• Provide leadership, coaching, and performance management
• Oversee special projects and track progress towards company goals
• Interact with other departments and ensure the smooth and adequate flow of information
• Demonstrate strong leadership abilities, to include; inspire, motivate, engage and lead employees
• Participate in existing and new client meetings
• Resolve escalated client and member issues and communicate with key stakeholders
• Play a key role in onboarding of new clients
• Collaborate with project managers, other departments and clients on projects
• Keep abreast of industry trends, changes and updates

What does it take

• Post-secondary degree in a related field, such as business administration or the equivalent training acquired from a combination of relevant work experience and education
• At least 5 years of professional experience involving managing a team. This must include hiring, training, performance evaluations, performance management, coaching, and motivating employees
• Extensive knowledge of group benefits
• Proficiency in MS Office products with advanced knowledge of Excel, Word, and PowerPoint
• Excellent written and verbal communication skills (bilingualism preferred)
• Strong initiative, planning, and problem-solving skills, including an ability to focus on both details and results.
• Strong attention to detail, organizational, time management and prioritizing skills
• Demonstrated experience mapping business processes using proven methodologies and models
• Proven exceptional people management skills
• Demonstrated experience meeting deliverables and service targets
• Ability to influence others and move towards a common vision or goal
• Comfortable presenting to groups of all sizes
• Expertise in the development of the strategic plan/goals for the department through the ongoing evaluation of processes, software, policies and procedures and subsequently recommending changes when/where appropriate
• Ability to troubleshoot business processes, errors, and subsequent modifications
• Effective deadline management and project management skills
• Understanding of service level agreements and customer service standards

Who we are

Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With close to 500 employees operating out of 9 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

• deliver insurance and risk management solutions to businesses, organizations and individuals
• advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You’re valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

• Competitive salary
• Participate in our comprehensive pension and benefits plan on day one — no waiting period
• Company-matched Registered Pension Plan
• Company-paid training and development courses
• Community involvement

Are you interested?

Send in your cover letter and resume to share your unique story with us.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual’s technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.

Company: Cowan Insurance Group

Expected salary:

Location: Cambridge, ON

Job date: Wed, 02 Nov 2022 02:46:42 GMT

Job Source: Careerjet.ca

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