Sales Support Customer Service

Job title: Sales Support Customer Service

Job description: Position: Sales Support Customer Service
Location: Remote (Pointe-Claire post-pandemic)
Salary: Up to $45K a year
Job Type: Permanent
Our client, a great company in electronic distribution, is looking for a bright Junior Customer Sales Support to join their dynamic team.
Perks:
– Benefits
– Pension plan
– 2 weeks’ vacation
Tasks:
– Verifies and expedites customer orders to ensure accuracy
– Secures on-time delivery by coordinating the special requests with the Branch Coordination group
– Provides information to customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database
– Coordinates issue resolution by working with the Sales Representative and the customer to ensure smooth sales to shipping process
– Assists the Sales Representative process customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access
– Processes order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality
– Participates in the company’s Total Quality process by following established policies and procedures
– Provides support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers, and researching and preparing customer return authorizations and replacement orders
– Provides back-up coverage for Director of First Impressions by covering switchboard during breaks
Requirements:
– High School Diploma or GED
– Minimum 6 months’ experience in customer support or similar role
– Bilingualism
– Good communication skills
– Excellent MS Office skills
To apply, please send your CV in Word format to helen.vlahandreas@quantum.ca.

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CNESST permit number: AP-2000158

Services de Gestion Quantum Ltée

Founded in 1968 in Montréal, Quantum has established a strong reputation as the full-service human resource partner of choice for providing unique and effective recruitment solutions that meet our clients complex staffing needs. Our unwavering…

Company: Quantum

Expected salary: $45000 per year

Location: Pointe-Claire, QC

Job date: Thu, 03 Jun 2021 05:26:28 GMT