Administration Clerk, Operations

Job title: Administration Clerk, Operations

Job description: To support our continued growth and provide excellence in customer service and satisfaction, Reliance Home Comfort is looking for a high energy and results focused individual for the following role:

Position: Administrative Clerk Location: Kelowna, BC

Reports to: Operations Manager

Overview:

For the past 50 years, Reliance Home Comfort has been the industry leader in providing home comfort solutions to over 1.9 million customers across North America.

Reliance™ has been providing affordable, reliable home and business heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services. Our customers know they can count on us for fast, friendly, knowledgeable service and advice – and that’s comfortable!

Our organization has grown exponentially in size, and we are incredibly proud to be recognized by:

• Waterstone Human Capital Ltd. as Canada’s 10 Most Admired Corporate Cultures (2X winner)

• Waterstone Human Capital Ltd. for Canada’s Most Admired CEO (Sean O’Brien)

• Glassdoor as “Best Places to Work in Canada”

Each day, 2,400 Reliance Team Members focus on delivering an outstanding customer experience, prioritizing health & safety, and giving back to the communities where we live and work. In 2021 alone, we donated over $750,000 to United Way, Habitat for Humanity, and other local charities.

Primary Mission: This role is responsible to complete daily administrative tasks at branch level and to support the Operations Manager on reporting and investigations.

Key Responsibilities:

This role will be concentrated on but not limited to the following responsibilities:

• Report detailed portfolio data, deletions and orders
• Request gas and electrical permits for installations
• Investigate missing portfolio data by working with remote teams
• Coordinate sub-contractor availability
• Provide Administrative support at branch level with daily tasks
• Assist customers with applying for applicable rebates
• Attend to all incoming branch calls and correspondence
• Provide exceptional customer service, internally and externally
• Represent Reliance proudly as an ambassador
• Provide additional analytical reporting and other support as requested by Supervisor/Manager

Qualifications:

• Completion of post-secondary education or equivalent experience
• Experience in an administration or coordination role, preferably in a customer service environment
• Strong interpersonal skills with the ability to work well in a team environment
• Exceptional verbal and written communication skills and customer service skills
• High level of attention to detail and the ability to follow a task through to completion
• Advanced computer skills including the Microsoft Office suite, including Excel, Word and PowerPoint
• Excellent time management and organization skills
• Demonstrated ability to work in a team environment
• Related experience in the HVAC industry would be considered an asset

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply Now

Company:

Expected salary:

Location: Kelowna, BC

Job date: Sun, 09 May 2021 22:26:51 GMT