Administrative Assistant

Job title: Administrative Assistant

Company: Gold’s Gym

Job description: ADMINISTRATIVE ASSISTANT

Gold’s Gym is hiring full time Administrative Assistant, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!

About Gold’s Gym

At Gold’s Gym BC we strive to lead the fitness industry by changing the lives of our members through the ultimate fitness experience. We transform experience into value for our members through our professional services, state of the art equipment, and core values, so our members may live a healthy, productive and dynamic life.

What You’ll Experience

• Full training and on-going development
• Positive, rewarding, and collaborative team environment
• Competitive compensation
• Complimentary club membership
• Discount on Gold’s Gym products and services

Key Responsibilities

• Assist the Director of Administration in answering member queries, enacting membership holds, and providing general membership support
• Provide administration support to the senior leaders
• Assist in the training of all new Customer Service Representatives on proper customer service procedures
• Ensures the front desk systems are followed, such as proper member check in, telephone inquiry, guest registration, cash handling, delinquent member accounts, account change requests, and travel passes
• Assist with the creation of parking decals and invoicing for parking overages
• Serves as liaison with the Customer Service Supervisor to ensure all front desk protocols are followed
• Shares responsibility with the Customer Service Supervisor to ensure the cash received by the facility matches the terminal receipt
• Provide exceptional leadership to the customer service team through leading by examples and building a positive team spirit
• Educate and empower the customer service team to resolve customer concerns in the moment

Qualifications

• Strong leadership skills, with ability to motivate and influence people
• Minimum of two (2) years of customer service experience and administration
• Excellent planning and organizational abilities
• High level of accuracy and attention to detail, with a strong sense of responsibility
• Committed to delivering exceptional customer service and promoting client loyalty
• Collaborative, enjoys helping others and being part of a team

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Gold’s Gym British Columbia is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

Expected salary:

Location: Langley City, BC

Job date: Sat, 23 Jan 2021 23:45:02 GMT