Agent – Product Administration
Job Overview
Job title: Agent – Product Administration
Job description: At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Level NV-06
As a Product Administration Agent, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts.
You perform administrative, office and other tasks to help your unit achieve operational objectives and carry out initiatives in accordance with the general standards, practices and guidelines in place. The ability to drive results is therefore essential.
You help process and analyze information and solve problems, tailoring your approach as needed. You also help develop and improve work methods and procedures.
General Information on the Position
Main responsibilities
Respond to client requests for information about specialized products, which entails reviewing requests, researching solutions and making recommendations. Provide information about the policies, programs and processes in your field
Identify and analyze client complaints, recommend solutions and follow up as needed
Analyze, produce and revise reports and statistics. Carry out administrative, operational and quality control measures, following up as needed
Help develop and implement work processes and methods for your unit.
Other working conditions
Workplace: The work arrangement for the position is hybrid work #LI-Hybrid with 2 mandatory days set per month and other days possible to ensure operational needs
Number of jobs available: 3
Qualifications
General college diploma in a related field
A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
For vacant positions available in Quebec, please note that knowledge of French is required
Specific knowledge
Upper intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients (level 4)
Desjardins Cross-sector skills Action oriented, Customer Focus, Differences, Nimble learning
Key competencies for the job Drive results, Situational adaptability
Work Location 1253, avenue McGill College Montréal
Trade Union DGOPP-MTL-SEPB 575
Unposting Date 2022-11-28
Job Family Administration (FG)
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.
Company: Desjardins
Expected salary:
Location: Montreal, QC
Job date: Wed, 16 Nov 2022 00:08:59 GMT
Job Source: Careerjet.ca