Bilingual Group Benefits Administration Specialist – French and English

Job title: Bilingual Group Benefits Administration Specialist – French and English

Job description: At Equitable Life of Canada, we realize that your work life is not just about performing a job; it’s about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.

Reports to: Manager, Group Administration

Department: Group
Hours: Western Shift (11:00am to 7:00pm)

The Opportunity:

Equitable Life is looking for a Group Administration Specialist to join our team. We’re looking for someone who has a history of providing outstanding customer service, administrative excellence and a proven keen eye for detail. This is a great opportunity to start your career in the insurance industry at one of Waterloo Regions top Employers 2021!

What you’ll do:

• Provide customer service via phones, emails and written correspondence
• Update and validate plan member and plan sponsor information
• Administer pay direct drug cards including problem solving utilizing provider’s software
• Update banking information, in accordance with external vendors’ guidelines
• Terminate and reinstate plan members, divisions and group contracts to ensure that only eligible claims are paid, including the collection of any resulting overpayments
• Provide support to medical underwriting by assessing member eligibility
• Request medical evidence of insurability
• Interpret system reports and complete unfinished processes, or take corrective action when required
• Facilitate the administration of a new group policy by loading plan member details

What you’ll need:

• Bilingual in French and English required
• Post-Secondary diploma or degree
• 1 year experience in a medical-related field or business environment
• Personal integrity and sense of ethics in making objective decisions regarding applications
• Excellent verbal and written communication skills
• Excellent analytical, judgement, creative problem solving, decision making and research skills
• Ability to interpret and apply contract provisions and administrative guidelines
• Working knowledge of MS Office, ability to learn and apply new system applications (BMS)
• Ability to handle high work volume within a fast-paced environment
• Ability to work independently, accepting accountability and ownership of work; able to work in a team setting
• Strong organizational skills, multi-tasking abilities and prioritization skills
• Logical reasoning abilities in relation to business accounting and practices
• ACS/LOMA/CEBS designation an asset

To learn more about Equitable Life, we encourage you to explore our organization.

At Equitable Life, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.

Other details

• Pay Type Salary

• Waterloo Head Office, 1 Westmount Road North, Waterloo, Ontario, Canada

Company: Equitable Life of Canada

Expected salary:

Location: Waterloo, ON

Job date: Sun, 09 May 2021 07:13:49 GMT