Bilingual Senior Administration Officer (Contract)

November 9, 2021 Business Management and Administration

Job Overview

Job title: Bilingual Senior Administration Officer (Contract)

Job description: This year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we’ve been committed to improving the financial health of all of our clients. We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 years.

Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the “Group” or the “Bank”).

With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.

This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group.

The Senior Administration Officer is responsible for the daily administration and processing of financial products, in accordance with B2B Bank’s standards, policies, and procedures. The incumbent is also responsible for data entry, pre-processing and loan application related documents. Maintenance, updating reports, and answering internal inquiries regarding the products administered within the department, while providing a consistent level of superior customer service.
Responsibilities
ºScreen, analyze, document, and accurately execute routine financial product transactions using various computer systems, within set parameters and timelines.

Ensure that set standards for processing, client service, documentation and execution of routine transactions are met at all times.

Research, prepare and process financial and non-financial transactions for clients.

Monitor the incoming document queue to ensure processing according to B2B Bank’s service standards.

Administer and process product specific financial or non-financial transactions, according to B2B Bank’s standards, policies, and procedures.

Research and answer inquiries from internal clients and Business Partners such as Customer Services regarding products and processing issues.

Maintain good working relationships with internal clients and Business Partners.

Engage the Assistant Manager with any inquiries or issues that are beyond their scope.

Complete daily workload within strict timeframes as set by B2B Bank and address any issues with the Assistant Manager.

Participate in department meetings and contribute to the planning process of achieving departmental and personal goals, as well as communicate any problems or concerns.

Submit recommendations to improve work processes to the Assistant Manager.

Keep up-to-date with legislation, policies, and procedures, which relate to products and services.

Participate in special projects and carry out any other similar or general task at the request of their superior or that may be required by their function.
Qualifications
Post-secondary degree or diploma and 2 to 3 years of related work experience in the administration of bank or trust company products (preferable),

Completion of Investment Funds of Canada (IFIC) or Canadian Securities Course (CSC) is an asset.

Knowledge of investment loans, self-directed and other lending products.

Excellent attention to detail and accuracy.

Must possess intermediate to advanced skills in MS Excel. Computer literacy in Word and Outlook a must; familiarity with using large and complex financial database systems such as AS400.

Workflow systems, ability to learn inquiry functions in back office processing systems.

Good interpersonal and communications skills, both verbal and written.

Excellent customer service skills with the ability to communicate information effectively.

Able to work in a high-volume environment with an extremely demanding time frames.

Strong organizational, time-management, and multitasking skills.

Highly motivated with a desire to succeed and progress.

Ability to work effectively with others as part of a team.

Bilingual (French/English) verbal and written communication skills are mandatory.

Familiarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.

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Additional Information
Equity, Diversity & Inclusion:
We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.
Accessibility:
Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.
PIPEDA:
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

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Location: Toronto, ON

Job date: Mon, 08 Nov 2021 07:46:50 GMT

Job Source: Careerjet.ca