Box Office & Marketing Assistant

Job title: Box Office & Marketing Assistant

Job description: Organization:

Intrepid Theatre – Victoria Fringe Festival

Deadline:

May 28, 2021

Organization Description:

Intrepid Theatre is an independent theatre company that produces the Victoria Fringe Festival, UNO Fest, OUTstages Festival, and various year-round programs that benefit local and emerging artists, and the theatre community at large. Intrepid is committed to employment equity and diversity. We encourage applicants from equity-seeking communities and intersecting identities to apply. We are committed to providing staff with a work environment free of discrimination and harassment, and fostering an inclusive and supportive workplace.

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Website:

Job Description:

Project Description

Intrepid Theatre is seeking an enthusiastic and dedicated individual to become part of the team as Box Office and Marketing Assistant for the 2021 Victoria Fringe, a local performing arts festival in Victoria, BC. They will be an important part of the audience services and marketing team, contributing to a fun, organised audience experience, supporting accessibility at the Fringe and assisting in digital marketing and outreach. This position reports to the Producer and Co-Artistic and Marketing Director, and is overseen by the Managing Director.

Responsibilities:

Description of Activities

Customer Service: welcome and interact with artists, audiences and volunteers in a friendly and calm manner. Address audience queries and medium level concerns

Communication: Liaise with Front of House and relevant festival departments

Assist Associate Producer and Marketing and Co-Artistic Director with admin tasks as needed

Sell festival tickets in person and by phone via Eventbrite and provide information to audiences; answer email, phone and in person queries. Cash handling

Use Eventbrite to build and manage ticketing for performances

Prepare audience lists pre show and support Front of House with audience information

Reconcile box office daily, prepare written and spreadsheet reports digitally

Answer questions from audiences regarding accessibility at the festival and support accommodation requests

Provide administrative support to the Marketing Director in promoting the festival and implementing the digital marketing plan

Compile audience information for marketing department

Inform and uphold the Victoria Fringe’s COVID Safety Policy

Convey audience pre-show COVID info communications via email and phone

Clean and sanitise workspace regularly

In collaboration with Producer and Associate Producer, assist with the implementation of the Fringe Accessibility Plan – including venue accessibility and details on performances with accessibility measures

Oversee Accessibility Outreach Ticket Program and support artists in marketing outreach initiatives to special interest groups and service organisations. Assist with general festival community outreach

Support online delivery of digital performances where needed

Perform office administration duties as required during the festival

Advocate for safe, inclusive festival environment as part of Intrepid Theatre’s Safe(r) Spaces Policy

Qualifications:

Who You Are

You have experience or interest in festivals, live performance (theatre), customer service and community events. You are eager to learn more about and contribute to a fun, safe and inclusive festival environment. You are comfortable working in or learning Google Suite, Eventbrite / online ticketing platforms, social media platforms and Slack. You enjoy high levels of social interaction and are comfortable working remotely or on site as needed. You may have experience with box office or ticketing. You may have some knowledge of or interest in film editing, streaming platforms, or digital performance, and/or accessibility in the arts.

How to Apply:

Application Process

The hiring and interview panel is Sean Guist (Co-Artistic & Marketing Director), Sammie Gough (Producer), and Holly Lam (Associate Producer). Anyone applying can request a pre-application informational chat with Holly or Sammie if they want to. Only those applicants selected for an interview will be contacted; all of those who are offered an interview will be notified of hiring decisions. To apply, submit a resume and either a one page cover letter, or an up to 5 minute video or voice recording to Justine Shore: . If you are applying for more than one position, please indicate that in your cover letter, video, or voice recording.

Remuneration:

$18.60 / hour

Contact Name: Justine Shore
Contact Email:

Company: Intrepid Theatre – Victoria Fringe Festival

Expected salary: $18.6 per hour

Location: Victoria, BC

Job date: Sun, 16 May 2021 01:23:20 GMT