Coordinator, Ticket Administration + Reporting ( 12 month contract)
Job Overview
Job title: Coordinator, Ticket Administration + Reporting ( 12 month contract)
Job description: Company Description
Maple Leaf Sports & Entertainment (MLSE) strives to deliver championships to our city and our fans.
We’re redefining sports entertainment beyond cheering in the stands and watching the game from puck drop to the buzzer. We are taking the fan experience beyond mere spectators through long and short-form stories across multiple social platforms. It’s pre-taped or live; behind the scenes or in your face. It’s video, music, stills, and interviews, seamlessly woven together to create the ultimate fan experience. That’s who we do this for; people like you, your neighbour, your partner, and your family.
We give the fans access to everything they want to know about our hometown teams – and beyond. To bring past, present, and future generations of fans together to cheer on our teams takes an incredible amount of creativity, innovation, technology, and rapid-fire decision-making.
MLSE’s common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other. We celebrate the diversity, individuality, and personality of our peers, striving to be the best in class, in every class. We believe in Respect, Resilience, Commitment, and Ambition. We work for, with, and around the people that inspire us to try, persist, and achieve more.
Our work goes beyond games, seasons, trophies, and tours. Our success is measured by more than a scoreboard. Our team is stronger when we stand united. We create, we celebrate, we build, and we become better. What we choose to do next, means everything. It defines greatness, builds character, makes history, and brings the world to its feet.
Join us.
Job Description
We’re looking for: A Coordinator, Ticket Administration & Reporting (12 Month Contract)
With a zeal for success and attention to detail, you will support the Ticket Sales, Live, Finance, Legal, and Global Partnerships teams as our new Coordinator, Ticket Administration, and Reporting. You will handle maintenance of our ticketing accounts, support ticketing requests, and supervise ticketing operations for sports and live entertainment events.
What’s in it for you
Company-wide impact. You will be in a unique position to streamline our ticket operations, ultimately further cementing MLSE as a global provider of premium customer service experiences. Your work will go a long way in helping us deliver results according to our vision to remain the company that can turn sports into extraordinary moments for our fans.
Be part of the action and the experience. You will:
Manage ticketing accounts. You will take charge of the administrative responsibilities of our Season Ticket Membership (STM) accounts, maintaining their best possible states as per client and leadership requests. You will also operate our Ticketmaster online account manager, keeping up its functionality across our several brands.
Supervise ticket operations. You will lead the ticketing activities for the sports and live entertainment event days across all the venues we own or operate. You will also balance our ticketing system daily, aiding with client data cleanse processes within it.
Accomplish event builds. You will complete all event builds in Archtics, ensuring that elements such as pricing, barcoding, and mobile ticket management are up to speed for the events across announced venues.
Carry out ticket management activities. You will handle the day-to-day ticket management operations such as inventory management, post-event settlement, and team order fulfillment.
Support the resolution of ticketing issues. You will work with various departments to address fan ticketing requests, adjusting for emerging matters such as ticket replacements, refunds, scanning problems, and more.
Report on ticketing and sales. You will deliver periodic updates to internal management and external contacts regarding ticket sales, inventory, and renewals. Additionally, you will assist in all manner of reporting for league requirements as necessary.
Qualifications
Your player stats. You have:
The experience. You have previous experience in ticket operations and reporting on large amounts of information.
The software proficiency. You have a working knowledge of the Microsoft Office suite and an above basic understanding of Excel in particular. You also possess an understanding of ticketing and database systems and can translate those skills into our preferred platforms.
The interpersonal skills. You are a diligent collaborator, capable of working together with teams across various departments to meet set goals. Your strong communication skills serve you well in relaying instructions and delivering reports to relevant stakeholders.
The personality. You are a fast learner, able to grasp new concepts and adapt them to your work. You are open to direction and constructive feedback from your colleagues, all the better to improve the quality of your work. You have exceptional time management skills and can meet set deadlines while maintaining the attention to detail that yields quality results.
Additional Information
Beyond the camera is a different type of action.
As founders of the MLSE Foundation, we believe in changing lives through the spirit and the power of sports. With the support of all MLSE teams, we give youth access to sports and the opportunity to develop lasting dreams on the playing field. Since launching in December 2009, MLSE Foundation has invested more than $45 million into our communities, building facilities, giving to sustainable programs, and empowering kids through sports and recreation.
The challenges of the COVID-19 pandemic, and the urgency of the social justice movement, have shown that we must do more. ‘Change the Game’ will help level the playing field for thousands of youth in our city and province, investing to support community partners, provide greater access to free sports programs, and create opportunities for leadership focused on equity, diversity, and inclusion.
Changing the face of the game – on and off the field and the ice.
MLSE and our teams take immense pride in representing our great city, our community, and every fan – no matter their ethnicity, gender identity, sexual orientation, physical ability, or socio-economic status, to name a few. That pride in representing our city and our fans also brings great responsibility to lead and inspire positive and enduring social change.
Our entire organization – from ownership, management, team leadership and players, and every employee – is fully committed to standing behind our words and fostering a diverse and inclusive company at every level.
MLSE is a member of the Canadian Aboriginal and Minority Supplier Council (CAMSC), Canada’s LGBT+ Chamber of Commerce (CGLCC), and Women Business Enterprises Canada Council (WBE Canada). Each group is dedicated to helping identify and certify businesses that champion opportunities for innovation, competitiveness, and community engagement, expanding opportunities for aboriginal and minority suppliers, increasing the involvement of Canada’s women-owned businesses, and fostering greater diversity and inclusion across Canada’s economy.
At MLSE, we know that not everyone gains their skills the same way. If you have 70% of the skills we’re looking for and 100% of the passion for what we do, we’d love to hear from you! While we can’t guarantee an interview, we do promise to consider the full breadth of your experience. Express your interest here.
At MLSE, we celebrate the differences that make us all unique and strive to make our workplace accessible however we can. Should you require accommodation throughout any stage of the recruitment and selection process, please specify your requirements to when submitting your application, and we will work with you to accommodate your needs.
Company: Maple Leaf Sports
Expected salary:
Location: Toronto, ON
Job date: Sat, 13 Nov 2021 03:58:51 GMT
Job Source: Careerjet.ca