Customer Experience Coordinator (Residential Construction)

Job title: Customer Experience Coordinator (Residential Construction)

Company: Minto

Job description: Job Title: Customer Experience Coordinator

Business Unit: Minto Communities Canada

Why join Minto?

We are an award-winning, fully integrated real estate company – proudly creating better places for people to live, work and play for over 60 years. With expertise in home building, construction and property and investment management, we’ve built over 85,000 new homes, manage 15,000 multi-residential units and carry 2.7 million square feet of commercial space. Our investment management portfolio spans $2.9 billion in assets.

Our business is comprised of four divisions with operations in major cities spanning across Canada and the United States. As we continue to evolve and grow, we believe in hiring the best people who are as committed to creating incredible experiences for our customers as we are. We offer incredible benefits and career growth for our employees including a competitive total rewards package, Minto Learning Centre courses, tuition reimbursement, and flexible summer hours in many locations and much more. Join us to find out how you can be a part of it all!

The Opportunity:

The Customer Experience Coordinator is responsible for providing customer service and support to Homeowners, Minto Inspectors, Trades and the Manager at the development site.

What you’ll be responsible for day to day:

• Acts as the primary point of contact and responds to all inquiries from point of sale until closing;
• Provide Superior Homeowner Satisfaction and build Customer Loyalty;
• Prepare cheque Requisitions
• Able to multi-task in a fast paced environment
• Generate reports and carry out Customer Service related activities in the day to day operations of the Customer Experience Department;
• Prepare closing date schedule change notices;
• Well-organized, ability to prioritize work, meet deadlines, and work in a fast paced environment.
• Respond to homeowner enquiries within 1 business day;
• Assists in the coordination and implementation of Homeowner Information Sessions by managing volunteers, invitations to Homeowners, presentation materials etc. for information sessions;
• Analyzes AVID Ratings customer satisfaction surveys and statistical results to identify trends and improvement initiatives;
• Provide monthly customer contact information to AVID for survey issuance;
• Assists in monitoring survey program and adjusts to elicit the highest response rates possible;
• Liaison with all site offices, including Sales, Construction and any outside agencies;
• Provides support in operation metrics reporting on related goals and objectives to each department, Senior Management Team etc.;
• Assists with creating content for internal and external communications such as welcome letters, newsletters, web content, brochures, construction updates, etc.;
• Accompany Inspectors and Construction Staff on Pre-delivery Orientation and Frame walks;
• Attend Bi-weekly AVID Production meetings on site;
• Coordinates periodic promotional events such as “Essentials”, “Breakfast with the Builder”, “Flower Day” and year end “Thank you” gift card giveaways for Homeowners and liaise with service providers to determine logistics;
• Other duties within the scope, spirit and purpose of the job, as requested by management.

Who we’re looking for:

Education: A High School Diploma is required and a College Diploma is an asset (i.e. administration or construction).

Experience: A minimum of two (2) years of relevant work experience in the construction field.

Specialized Skills, Knowledge and Abilities:

• Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Knowledge of SAP is an asset
• Knowledge of Tarion and OBC is an asset
• Communication skills (listening, verbal and written)
• Judgment
• Team player
• Confident
• Customer service focused
• Organizational skills
• Conflict resolution skills

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.

Expected salary:

Location: Toronto, ON

Job date: Fri, 22 Jan 2021 04:48:26 GMT