Director, Client Operations, Fund Administration

Job title: Director, Client Operations, Fund Administration

Job description: Company Description

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

#LI-Hybrid

Job Description

• Provide a full range of fund accounting and administration services to clients. Ensure all client deliverables are on time and meet set quality standards
• Manage client relationships and act as escalation point for all client queries and resolve issues/queries raised by the client in a timely manner. Maintain a high level of client satisfaction and retention
• Manage a team of client operations staff in performing accounting and administrative service. Allocate resources appropriately to maximize productivity
• Ensure that the team is appropriately trained, engaged and as efficient and effective as possible in achieving organizational targets and goals
• Ensure all policies and procedures are followed. Assess high risk areas and implement necessary control framework to minimize operational risks
• Foster an environment of teamwork. Provide timely, relevant and honest feedback to your staff during the core cycle process and throughout the year Responsible for performance management of the assigned team members
• Provide accurate and up to date management reporting as required. Ensure all invoices are billed and collected on time
• Explore cross-sale opportunities where applicable. Actively participate in RFPs or other business development opportunities as required
• Participate in global projects and committees to improve procedures and enhance our product offering

Qualifications

• At least 7 years’ experience working in the fund administration industry with experience managing Staff. This can include other administrators, investment managers or fund auditors
• Completion or interest in a professional accounting designation (CA, CGA, CMA, ACCA, CFA) an asset but not required
• Demonstrate leadership and the ability to effectively manage a team of accounting professionals
• Excellent business acumen through a strong understanding of the fund administration business and the drivers of profitability and success
• Exceptional client service and the ability to satisfy the requirements of a very complex and demanding client base. The ability to service these clients while maintaining the interests and health of the organization is critical
• Strong computer skills with strengths in Microsoft Office products. High proficiency with Microsoft Excel is a critical requirement for this role
• In depth understanding of fund administration industry. This includes various fund structures, fee calculations, financial instruments and fund offering documentation review
• Experience with fund accounting software Geneva, Investran or Yardi would be beneficial but not necessary
• Have a working knowledge of Bloomberg would be beneficial but not necessary
• Demonstrate a high level of problem solving and innovative thinking in order to develop solutions to complex problems

Additional Information

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

Company: MUFG Investor Services

Expected salary:

Location: Halifax, NS

Job date: Wed, 16 Nov 2022 23:02:13 GMT

Job Source: Careerjet.ca

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