Director – Product Management, Sales and Service Modernization

Job title: Director – Product Management, Sales and Service Modernization

Job description: Address: 55 Bloor Street West

Job Family Group: Customer Solutions

Role Description:

BMO is going through an ambitious journey to modernize and enhance the customer and frontline sales and service experience in our Branch Channel. A key part of this journey will include revamping our sales and service platform and moving from a project to a product centric way of working. Central to this will be the Director, Product Management who will drive product vision, strategy & roadmap, intake and prioritization of work across all business capabilities. This role will make product decisions in order to maximize return on investments and will be responsible for reporting on quarterly/annual objectives. This role will work across functions, bringing together stakeholders to integrate technology across multiple channels, business groups, geographies and customer segments and ensure alignment with business goals.

Accountabilities:

• Develops an expert understanding of business/group challenges and acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives
• Drives the overall product vision and roadmap (i.e. own the What and Why for the product)
• Sets the vision, strategy, for a portfolio of inter-related experience teams that will digitally enable frontline employees and customers on key banking experiences
• Leads the stand-up and operation of a portfolio of teams to achieve agreed upon outcomes
• Aligns key stakeholders across business groups & LOBs with the product vision and roadmap
• Aligns relevant enterprise and control functions (Risk, Compliance etc.) with portfolio business objectives
• Accountable for the portfolio intake, prioritization, planning along with the Chief Technology Owner
• Ensures definition of a coherent UX strategy aligned with the product vision & roadmap
• Identifies product innovation opportunities at the portfolio level
• Drives budgeting of requirements and business value tracking
• Works with the Product Owners of individual pods to translate the product roadmap into MVP driven, feature-based backlogs
• Attends the relevant Product Management events for planning and program backlog/vision refinement across all workstreams and projects
• Handles business prioritization escalations across all workstreams
• Key contributor to the evolution of the current project centric operating model to a product centric one
• Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
• Own KPIs that measure how the platform contributes towards business priorities and objectives
• Monitors and tracks customer experience, process performance and other metrics

Qualifications:

• Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
• A high level of curiosity, comfort with ambiguity and willingness to challenge the status quo
• Ability to translate strategy, market trends, and customer needs into requirements and integrated, deployable feature sets
• A track record of building and deploying digital initiatives across mobile, tablet & desktop within the financial services industry
• In-depth knowledge of digital technology user interfaces, UX design practices, usability testing and digital analytics
• Experience leading Agile teams and/or working in cross-functional teams
• Extensive experience in product strategy, and business case management
• Seasoned expert with extensive industry knowledge
• Leader viewed as a thought leader for innovation
• Verbal & written communication skills – Expert
• Analytical and problem solving skills – Expert
• Influence skills – Expert
• Collaboration & team skills; with a focus on cross-group collaboration – Expert
• Data driven decision making – Expert
• Experience with CRM platforms such as Salesforce an asset

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Company: BMO Financial Group

Expected salary:

Location: Toronto, ON

Job date: Mon, 24 Oct 2022 05:00:11 GMT

Job Source: Careerjet.ca

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