Duty Manager

Job title: Duty Manager

Job description: As an award-winning business, The Sun Peaks Grand Hotel & Conference Centre is currently seeking a Duty Manager to join our team.

What you can expect from us:

The Sun Peaks Grand culture encourages individual initiative combined with a collaborative approach to deliver the finest mountain resort experience for our guests. We value innovation and development that contributes both to business success and personal growth. We also know you have a life outside of work, and encourage work-life balance, including reaping the benefits of living in resort and the summer and winter activities the mountain has to offer.

With a 17-year-old history, the Sun Peaks Grand is the flagship hotel in Sun Peaks, offering an unparalleled guest experience, enhanced by a significant room renovation in 2018. Building on its success to date, this year marks the start of a new growth phase for both the hotel, as well as the resort, under common ownership, and an exciting time for the right individual to join the team.

A sneak peek into some of the perks and benefits enjoyed by our Full-Time employees.

• Full access Winter/Summer Season Lift, Trail and Golf passes
• Dining discounts within our Hotel outlets
• Free access to our Employee and Family Assistance Program provided through Homewood Health
• Reciprocal programs with partnering hotels
• Friends and family hotel rates
• Continued professional growth and development opportunities

ROLE PROPOSITION
Within the Front Office, the role of the Duty Manager is to lead the front office team on a daily basis, establishing a positive first impression for our guests. This role will foster a culture of success through strong leadership and team dynamic that enables an elevated guest experience. The Duty Manager role will provide strength to the successful candidates’ professional experience, opening up opportunities of advancement internally and externally throughout the Tourism / Hospitality industry.

ACCOUNTABILITIES

• Assists guests with check ins, check outs and additional hotel standard special requests as it relates to their stay
• Assists with reviewing guest feedback sources
• Oversees, trains and monitors all front desk operations, ensuring compliance of approved company processes and standards
• Ensures all guest inquiries are handled according to established standards
• Supervises the Guest Services Agents and Bell team; provides coaching to encourage skill development and growth
• Creates a cohesive Front Office team with shared accountability as it relates to scheduling needs, task delegation, and business volumes
• Acts as the Lobby Ambassador, overseeing the needs of the lobby and the guests within the space
• Acts as the PMS and Front Office Software Champion

• Opera
• Hotel Expert
• Par Stocks

Job Requirements/Qualifications:

• 1-year minimum Front Desk experience, coupled with some progressive supervisory experience in any field; resort experience is a strong asset
• Post-secondary education in hospitality or related field
• Dedicated to working within a dynamic team that focuses on collaboration and guest experience
• Proficiency with computer systems required, such as Microsoft Office and Opera
• Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs
• Excellent communication skills, both written and verbal as well as excellent problem-solving abilities
• Leadership skills with the ability to coach, redirect, and motivate team members

Job Application Process:

Company: Sun Peaks Grand Hotel & Conference Centre

Expected salary:

Location: Canada

Job date: Wed, 12 May 2021 22:22:05 GMT