Group Benefits Administration, Plan Specialist
Job Overview
Job title: Group Benefits Administration, Plan Specialist
Job description: You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
The Group Benefits Administration Plan Specialist provides a positive Client experience by completing the successful set- up and revisions of group plans by inputting data on various systems. Working in a production-oriented environment, this role demands strong technical skills, ability to manage multiple priorities simultaneously, an extreme focus on detail and quality, and completing work by necessary deadlines.
Main accountabilities:
Process new business and/or revisions within established service standards (accuracy & timeliness)
Set up and maintain plan coding on various systems
Promptly respond to inquiries from internal business partners, and Clients
Interpret plan design change requests; seeking clarification as necessary
Understand, analyze and make recommendations on system setups that support customer requirements
Partner with Service Representatives and Implementation Specialists to clarify plan design so that system setup is efficient and accurate
Manage work priorities in a multifunctional environment
Investigate and resolve escalated issues or complaints
Assess and negotiate target dates to meet customer expectations; demonstrate sensitivity to customer’s business needs
Participate in business unit projects as requested
Competencies:
Highly focused attention to detail with a proven track record of superior quality working in a production environment
Superior English verbal and written communication skills
Proven skills in customer service delivery
Negotiation skills with the ability to work towards acceptable outcomes; offer solutions
Analytical, organized, and a self-starter
Ability to multi-task to achieve delivery dates
Effective issue resolution skills
Effective in a team setting; but also able to work independently
Ability to work under pressure, manage shifting priorities, meet customer needs, and adapt to an ever-improving environment
For Quebec: Bilingualism (French, English) required- immediate manager is a unilingual Anglophone outside Quebec
Assets:
3+ years experience working in a production-oriented environment where high-quality data entry was required
Comprehensive knowledge of Group benefits and familiarity with common plan designs
Knowledge of Plan administration systems and their interdependencies;
An understanding of the sales office distribution network, sales practices and procedures
Why join Sun Life:
Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
A friendly, collaborative and inclusive culture
A collaborative and interactive team environment
Being part of our journey in developing the next greatest digital experience
Working together, sharing common values and encouraging growth & achievement
Note:
Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP).
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range: 40,500/40 500 – 66,000/66 000
Job Category: Customer Service / Operations
Posting End Date: 04/11/2022
Company: Sun Life Financial
Expected salary: $40500 – 66000 per year
Location: Waterloo, ON
Job date: Sun, 23 Oct 2022 04:05:07 GMT
Job Source: Careerjet.ca