Guest Services Agent – Hotel

Job title: Guest Services Agent – Hotel

Job description: This Job has been imported from the National Job Bank. For more information please click the link to view the job on the National Job Bank.

Skills and Abilities

Business Equipment and Computer Applications
– Word processing software
– Spreadsheet
– Multi-line switchboard
– Internet
– Central reservation system (CRS)
– Computerized bookkeeping system
Specific Skills
– Take, cancel and change room reservations
– Register arriving guests and assign rooms
– Provide information on hotel facilities and services
– Process group arrivals and departures
– Process guests’ departures, calculate charges and receive payments
– Perform light housekeeping and cleaning duties
– Investigate and resolve complaints and claims
– Exchange foreign currency
– Balance cash and complete balance sheets, cash reports and related forms
– Answer telephone and relay telephone calls and messages
– Clerical duties (i.e. faxing, filing, photocopying)
– Provide general information about points of interest in the area
– Follow emergency and safety procedures
– Handle wake-up calls
– Provide customer service
– Assist clients/guests with special needs
– Maintain an inventory of vacancies, reservations and room assignments
Transportation/Travel Information
– Own transportation
Work Conditions and Physical Capabilities
– Fast-paced environment
– Work under pressure
– Attention to detail
– Standing for extended periods
Personal Suitability
– Effective interpersonal skills
– Flexibility
– Team player
– Excellent oral communication
– Excellent written communication
– Client focus
– Dependability
– Judgement
– Reliability
– Organized

Company: Southtoon Hospitality Group Inc.

Expected salary: $13 – 14 per hour

Location: Saskatoon, SK

Job date: Sun, 14 Nov 2021 02:09:34 GMT

Job Source: Careerjet.ca

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