Hotel Services Manager

Job title: Hotel Services Manager

Job description: Job Responsibilities

Job Responsibilities

Business Managers are required to be flexible according to business requirements. The focus of each job may vary, however, it is expected that activities will typically include the following:

• Oversee daily service delivery, to ensure effective and prompt service at all times.
• Ensure all weekly menus are JSP compliant and accurately presented to the Mess Members.
• Ensure all chits are completed correctly to ensure no discrepancies in mess billing.
• Receive and deal with customer comments appropriately.
• Manage and direct the effective delivery of special functions or events.
• Oversee and ensure cleaning standards and safety procedures are adhered to.
• Champion excellent customer service and effectively implement all customer communication tools.
• With the support of the Exec Chef and Food Production team, ensure all Mess staff are knowledgeable on all aspects of menu, beverages available; their contents, recipes, accompaniments and service.
• Ensure all staff are fully trained to operate computerised point of sale system.
• Holds regular team meetings and carries out pre and post-Service Briefings with the catering team.
• Oversee the mess accounts and treasury function and ensure compliance to all governing regulations.
• Overall ownership and accountability of operational management and financial performance of the unit
• Work closely with the Head Chef to ensure correct stock level
• Ensure that RRP is maintained as per company policy and client tariff is followed for non RRP items
• Implementation of schemes including new products, planograms and menu specifications,
• Work and develop good commercial relationships with suppliers, ensuring receipt of service and quality levels required to obtain the highest financial return
• Ensure all daily administrationwork is complete and that inventories and statistical reports are completed
• Knowledge of all applicable personnel policies, labour laws and agreements Ensure strict compliance with Aramark Hygiene and Safety requirements
• Act as a purchasing officer and budget controller for the restaurant with support from Team Leaders/ Senior Team Leaders
• Prepare and manage accurate projections for all P & L accounts including raw materials, wages etc.
• Line management, scheduling and performance management of Team on site and, in some cases, direct line management of Team Members
• Ensure Team Leaders and Team Members receive appropriate training to company policies
• Oversee the performance evaluation process for staff on site to ensure this is conducted in a timely manner and based on agreed objectives and targets
• Ensure workpacks and staff training records are maintained as per company policy.
• Ensure that any equipment issues are reported to the health and safety helpline.
• Ensure that all food diaries on site are checked and actions taken as appropiate.
• Prepare and conduct client reviews
• Facilitate and support new business / retention activities
• Contribute to appropriate contract negotiations with client
• Develop strategic plans & value proposition

Qualifications

Requirements

Qualifications
Excellent numeracy skills; strong written and verbal skills
Food Hygiene Certificate Level 3
Knowledge of applicable health and safety legislation

Previous management experience in the food services or retail industry

• PC skills (Word, Excel, Powerpoint)
• Fully confident with bespoke software applications
• Ability and full confidence in producing reports across all areas of the business

Leadership:

• Self motivated
• Adaptable / flexible
• Ownership and accountability – makes decisions to resolve immediate issues
• Coach/Mentor/Develop
• Motivate/Inspire
• Integrity
• Embrace change
• Set direction and vision
• Problem Solver
• Ability to provide feedback

People:

• Customer focused – communicates well with all types of customers
• Communicator
• Cooperative and supportive of others
• Approachable
• Team worker/ability to manage multiple teams
• Delegation
• Able to prioritise
• Build & Maintain Customer and Supplier relations
• Excellent negotiation skills
• Able to multitask

Behaviours / Attitudes:

• Positive attitude
• Willingness to learn
• Quality focused
• Composed under pressure
• Empathetic – resolves team members or customers concerns
• Works quickly and accurately
• Tact and diplomacy
• Ability to meet deadlines

Financial Acumen:

• exercises financial authority across the site
• Understanding of catering finances such as costing, production, yields, wastage, as well as employee schedules and payroll budgeting
• Ability to accurately forecast P&L projections and plan accordingly
• Ability to maintain a variety of operating and general records and to prepare reports for client presentation

Education

About Aramark

Aramark (NYSE: ARMK) is a leading service and solutions provider within the Northern Europe region. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. Our work strives to contribute to a better world for both people and the planet, including commitments to engage our employees, empower healthy consumers, build local communities, source ethically, inclusively and responsibly, operate efficiently and reduce waste. Aramark employs over 16,000 people throughout Northern Europe.

Company: Aramark

Expected salary:

Location: Boulmer, Northumberland

Job date: Wed, 15 Sep 2021 22:53:06 GMT

Job Source: Careerjet.ca

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