Information Technology (IT) Infrastructure Analyst – Part-Time Contract

Job title: Information Technology (IT) Infrastructure Analyst – Part-Time Contract

Job description: No Relocation Assistance Offered
# 98422 – Toronto, Ontario, Canada

Job description
This is a 6 month part-time contract for an IT Infrastructure position, reporting to the IT Coordinator responsible for Canada. The successful candidate will be responsible for providing second level support to all users in Colgate and Hills locations in Canada for local applications and platforms, troubleshooting IT problems, advising on the appropriate actions, and assisting with implementing and maintaining the appropriate IT infrastructure to ensure continued and reliable operation of systems.

Main Job Tasks and Responsibilities
▪ Provide IT support and services to end users in scope (headquarters office, warehouse and remote), ensuring all work is performed in accordance with our internal ticketing system
▪ Support all IT infrastructure including desktops, laptops (Windows and MacOS), mobile devices, LAN connectivity, AV equipment, network printers, and identified applications.
▪ Diagnose and resolve technical hardware and software issues, and escalate situations requiring urgent attention.
▪ Assist end users with security related incidents, performing virus scans and addressing and/or escalating to the Global Security team accordingly.
▪ Support the IT onboarding process of new employees, including providing access and familiarization to all relevant technology required to successfully perform their duties.
▪ Assist in the management of the company’s leased assets (computers, servers, network equipment, etc.), keeping track in the appropriate systems and supporting the replacement/installation when appropriate.
▪ Be involved in the monitoring of the server room for 24/7 systems operation and proper environmentals, being available for out-of-hours emergency maintenance and support when necessary.
▪ Support business continuity for all the IT infrastructure (servers, network, etc.) at sites in scope. Escalate to their management, and interact with central IT teams when required.
▪ Adhere to all corporate best practices and ensure compliance with IT standards via completion of infrastructure checklist.
▪ Support IT management with preparation for audits (corporate and external) providing all necessary documentation and answering all related questions.

Education and Experience
▪ Associate’s Degree, Technical Certification or Equivalent Experience (Preferred – Bachelor’s degree in Computer Science, Information Technology, Mathematics or Engineering)
▪ A proven track record of performance with at least two (2) years of IT Infrastructure related work/experience in similar size organization
▪ In depth understanding of PCs (Windows and MAC OS), networks, and mobile devices
▪ Demonstrated ability to quickly learn new technology and functionality in a fast paced environment, adapt and work effectively with a variety of situations, individuals and cultures.

Technical Expertise

Competent to expert skill level in implementing and supporting the following technologies
▪ LAN (including CISCO wireless and printing),
▪ End user devices (PC’s, Smart Phones, Tablets),
▪ Windows 10 / Mac OS / Server 2016 / Windows Active Directory
▪ Google G-Suite Workplace

Key Competencies
▪ Strong oral and written communication skills
▪ Customer service orientation
▪ Self directed continuous learner
▪ Problem analysis and problem-solving
▪ Adaptability
▪ Planning and organizing
▪ Attention to detail

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.

For more information about Colgate’s global business, visit the Company’s web site at . To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit . To learn more about Hill’s and the Hill’s Food, Shelter & Love program please visit . To learn more about Tom’s of Maine please visit .

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject “Accommodation Request” should you require accommodation.

Company: Colgate-Palmolive

Expected salary:

Location: Toronto, ON

Job date: Sun, 25 Apr 2021 03:46:19 GMT