ISL 24R – Technical Operations Lead, Corporate IT

Job title: ISL 24R – Technical Operations Lead, Corporate IT

Company:

Job description: At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province.

The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.

We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.Â

The information technology (IT) team is highly customer focused and directly supports four distinct lines of business: retail liquor, wholesale liquor, cannabis, and corporate. These line of business IT teams are supported overall by both a Chief Information Security Officer and a Chief Technical Officer and their respective departments to ensure the organization prioritizes security and innovation.ÂÂ

At present the technology team consists of more than 200 full-time employees, and has also adopted a multi-sourcing strategy and leverages external expertise, Cloud SaaS based services and government shared services as appropriate.

The teams integrate, maintain and enhance more than 80 business systems on a hybrid on-premises and cloud infrastructure. These include:Â

• Merchandising and retail store systems that process 40 million plus customer transactions per year.
• Wholesale, distribution and warehouse systems that enable the movement of 17 million plus cases per year.
• Corporate finance systems to service an annual budget of approximately $3 billion and HR and payroll systems to service more than 5000 employees.

The Technical Operations Lead reports to the IT Operations Service Manager. The position provides leadership and oversees day to day operational issues, particularly in resolving problem tickets forwarded from our own internal Support Centre, imaging and configuring end points and keeping all end points current. This role provides expert technical advice and recommendations for systems, products and services on the repair or replacement of equipment and creates need-definition cost estimates, selection criteria and requirements definitions. The Technical Operations Lead is responsible for managing technical and Tier 1/2 application support. The role functions as a senior level specialist that provides broad range of technical and application guidance to support the IT vision, that will increase collaboration with business areas, deliver new innovations and safe guard our systems across multiple computing platforms.Â

The position provides project leadership on department operational initiatives and on working groups to identify opportunities for improving Standard Operating Procedures (SOPs) that would significantly enhance operational efficiencies.

A criminal record check is required.Â

For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.Â

An eligibility list for permanent or temporary future opportunities may be established.ÂÂÂ

Position Requirements:

Education and Experience:

A Degree or Diploma in Computer Science, Information Systems, or other related field, with a minimum of 3 years of recent, related experience*.

OR

Combination of education training and experience may be considered i.e., 4 years of recent and related experience* with formal course work and/or certifications.

*Recent, related experience must have occurred in the last 5 years and must include the following:

• Experience leading IT project and/or Operational teams implementing technical solutions and/or upgrades including requirements gathering, developing action plans, and working with vendor(s) for budget preparation. •Supervision and coordinating duties of junior staff in accordance with Standard Operating Procedures (SOPs) / operational/departmental procedures. •Experience with change management process – including change requests, communication plans, and post implementation review.

Preference may be given to candidates with any of the following experience:

• Experience with Server and Desktop operating systems, i.e. Linux, Windows etc. •Experience with networks, firewalls and IT security. •Experience with patch-deployment utilities i.e. Shavlik. •Experience with technical equipment/software in a Corporate environment e.g. Desktop/Laptop systems •Operations management and risk management experience •ITIL certification. •Experience working in a large Corporate environment. •Experience with development methodologies i.e. SDLC, OODLC, Agile etc.Â

How to Apply & Application Requirements:

In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description.

A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

For specific position-related enquiries, please contact Fred Apolinario, Manager, Service Operations, Corporate ITÂat 604-252-8888.

Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to before the stated closing time, and they will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.

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Job Category

Information Management/Information Technology

Additional Information

Job Profile ISL 24 Technical Operations Lead

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About BC Liquor Distribution Branch

In British Columbia, there are two branches of government that have responsibility for the liquor industry: the Liquor Control and Licensing Branch (LCLB) and the Liquor Distribution Branch (LDB). …

Expected salary: $65252 – 74396 per year

Location: Burnaby, BC

Job date: Fri, 22 Jan 2021 00:01:06 GMT