IT Coordinator

Job title: IT Coordinator

Company:

Job description: Imagination, ingenuity and entrepreneurial thinking leads to endless opportunities.

Combine your passion with purpose and join MNP’s Technology team as an IT Coordinator. Work with tech-savvy problem solvers who embrace digital transformation and the possibilities technology brings to the future of our industry. You’ll make an impact by strategically using MNP’s technology to ensure smooth IT operations, enabling team members and Partners to work efficiently and effectively.

MNP is a leading national accounting, tax and business consulting firm in Canada. Entrepreneurial to our core, our team members are successfully ‘disrupting’ mid-market business practices.

YOUR ROLE @ MNP
Performance Expectations

• Work closely with the business to define, plan and implement technology needs
• Become an expert in the deployment and configuration of our core set of productivity, tax and accounting applications
• Install and configure new systems according to best practices
• Provide technical support to team members
• Develop, implement, maintain and deliver on desktop support processes
• Implement and maintain desktop standards and policies
• Provide technical support relating to desktop, laptop, printer/scanner configuration and mobile devices (iPhone and Android devices, Blackberry)
• Support team members with hardware and software issues
• Perform data backup and recovery operations
• The ability to work overtime and travel are essential in this role
• Deliver one on one and group training, both in person and via remote delivery.

Credentials

• Possess a 2-year community college Diploma in Technology or equivalent experience
• Minimum five (5) years IT experience with similar responsibilities
• A good understanding of Microsoft Windows Server, TCPIP, Active Directory
• A good understanding of Windows Deployment Services
• A working knowledge of Microsoft Teams, Skype for Business and their related applications
• Basic understanding of Telephony systems and concepts
• Experience supporting key applications such as TaxCycle, CaseWare, QuickBooks, Sage 50, considered an asset
• Understanding of document management and knowledge management systems considered an asset
• Experience in asset management and planning considered an asset
• Experience in project management considered an asset
• Experience working with the business to asses the business needs
• Bilingual (French and English) is an asset
• Some travel may be required to support other sites within region

Core Competencies and Personal Characteristics

• Integrity – professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationships
• Energy – displays enthusiasm, optimism, drive and passion while maintaining a high level of productivity and a balanced lifestyle
• Diversity – understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differences
• Communication – effectively expresses ideas and conveys information in business writing, conversations and interactions with others
• Client Service Excellence – understands the importance of quality client service by being courteous, responding to client requests in a timely manner and monitoring satisfaction
• Teamwork & Relationship Development – works collaboratively with team members in order to achieve a common goal and develops, maintains and strengthens relationships with others, both inside and outside the Firm
• Accountability – takes responsibility for one’s own performance by setting clear goals and tracking progress against those goals; is highly organized and uses personal judgement and decision making
• Flexibility – effectively manages multiple assignments, adapts to changing priorities and is able to work independently or as part of a team

YOUR REWARDS @ MNP
More than a paycheque, MNP delivers. You’ll be empowered to share your ideas, take on new challenges and advance your career.

Join a diverse firm committed to maintaining its unique culture and fostering a balanced lifestyle. MNP offers benefits that allow you to thrive at work and outside the office! You can expect: generous paid time off including 4 personal days, firm sponsored FUN social events, a group pension plan with 4% matching contribution, client and team member referral bonuses, a wellness subsidy, health and dental benefits, work-life flexibility, exclusive access to a variety of perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible dress for your day environment and more!

Expected salary:

Location: Red Deer, AB

Job date: Mon, 25 Jan 2021 07:47:48 GMT