IT Specialist / Systems Administrator

Full Time February 1, 2021 Information Technology

Job Overview

Job title: IT Specialist / Systems Administrator

Company: Decisive Farming

Job description: Our ideal candidate is an IT professional with experience in Microsoft 365, Active Directory, Azure, macOS, Windows and Windows Server operating systems. IT Specialist / Systems Administrator is a versatile position responsible for providing software, hardware and systems support.

About Us:

Decisive Farming (DF) was founded with the purpose of synchronizing the overwhelming number of data sets that farmers typically manage. Combining boots-on-the-ground support, precision agronomics, including variable rate technology, information management services and crop marketing tools, DF provides a single integrated platform that acts as the crop grower’s primary operating system. The company currently represents over five million acres and is being used on 40 different crop types in North America.

In December 2019, DF was acquired by TELUS. The acquisition provides DF the support of a global leader in communications and digital technologies, enabling the company to grow in key markets and to accelerate the development of its integrated farm management solutions. TELUS Agriculture is a family of solutions that includes farm management systems, variable rate technologies, advanced imagery analytics and workflow management.

To date, TELUS has acquired eight companies, including Farm At Hand and DF. As part of the TELUS Agriculture family, we are collaborating more closely with Farm At Hand. This partnership reflects our commitment to provide our customers with new opportunities that support on-farm decisions and help make farm management easier.

With a team of 80 professionals working remotely across Western Canada, we welcome and support those who love to learn by providing opportunities to grow professionally. We come from diverse cultural backgrounds and have fun hobbies. We treat each other with respect and kindness, value work-life balance and appreciate a good sense of humour.

Report To: HR Manager

Duties and Responsibilities:

The successful candidate will be responsible for: –

Complete EndPoint Management and deployment of new hardware/ software by the company
Assisting in day-to-day technical support, maintenance, and service management of computer hardware (desktop and laptops) and handheld devices, collaboration tools and business applications.
Managing user access to systems and Microsoft 365 applications,
Participating in incident resolution, change and problem management
Contributing to the on-going evolution of all IT Operations support services and tools.
Onboarding/offboarding procedures, application, and subscription licensing, and ensure high availability of all critical systems and cloud infrastructure by use of monitoring and support tools and best practices.
Work on projects assigned by management.

This individual will work closely within all teams to continually build, enhance, and maintain high delivery of service excellence for internal and external clients.

Knowledge and Skills:

A post-secondary education in a technology program or equivalent work experience
3+ years experience in a similar role, preferably in a corporate environment
Microsoft 365 administration and support experience
Good understanding of user and identity management
Workstation & laptop maintenance and troubleshooting skills
Extensive experience with Windows, Windows Server & macOS; Linux is a bonus
Cloud collaboration and storage software (Google Suite, SharePoint)
Basic scripting skills (eg PowerShell, azure cli, ssh)
Understanding of database management systems and knowledge of SQL
Excellent communication skills – a sense of humor is ALWAYS welcome!
Know how to organize, establish and rearrange priorities, and maintain focus
Ability to work unsupervised and demonstrate initiative
Not afraid to take on new challenges and expand technical skills