Logistic Customer Service Analyst PAC

Job title: Logistic Customer Service Analyst PAC

Company: BRP

Job description: LIFE AT BRP

We create innovative ways to move – on snow, water, asphalt. In the air, on the ground and everywhere in between.

Built on a 75-year tradition of ingenuity and intensive customer focus, BRP is headquartered in the Canadian town of Valcourt, Quebec and operates manufacturing facilities in Canada, the United States, Mexico, Finland, and Austria. We have a total workforce of more than 12,600 driven, resourceful people.

Our portfolio of industry-leading and distinctive products includes Ski-Doo and Lynx snowmobiles, Sea-Doo watercraft, Can-Am on- and off-road vehicles, Alumacraft, Manitou, Quintrex, Stacer and Savage boats, Evinrude and Rotax marine propulsion systems as well as Rotax engines for karts, motorcycles and recreational aircraft. We support our lines of product with a dedicated parts, accessories and clothing business to fully enhance your riding experience.

Because it’s not about the destination. It’s about the journey. Yours.

We are passionate and qualified; by joining BRP, you will evolve within an experienced team that will welcome you with open arms.

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Follow us on:

• LinkedIn @BRP;
• Twitter @BRPnews;
• Facebook @BRPinfo.

WHY JOIN THE TEAM?

Reporting to the Team Lead, Global Transport, the incumbent will be responsible for carrying out various day-to-day tasks and follow-ups with our internal and external partners, in order to fulfill BRP’s service promise to our clients.

YOUR KEY RESPONSIBILITIES

• Oversee day‑to‑day operations with carriers to ensure unmatched customer service
• Provide our clients with Tier 2 service support, implement comprehensive and long‑term solutions to logistical challenges
• Act in the client’s and the dealer’s best interest and take the necessary actions in the supply chain to solve problems
• Respond to service cases to follow up on investigations led by the customer service department
• Communicate with carriers to ensure on‑time deliveries as per performance and financial objectives
• Implement standard sustainable practices with our third‑party logistics providers (3PL)
• Prepare month‑end reporting for dealer portals
• Focus on the service promise
• Monitor performance indicators
• Focus your actions on service levels, including transportation cost reduction strategies

YOUR QUALIFICATIONS AND SKILLS

• Bachelor’s degree in operations management, business administration or any other related field
• 5 years of experience in transportation and any other relevant experience
• Bilingualism, both spoken and written, is essential
• Leadership skills, ability to work as part of a team, excellent communication skills
• Customer‑focused approach essential
• Strong analytical and problem‑solving abilities
• Ability to influence others
• Versatility, independence, precision
• Excellent understanding of supply chains
• Ability to adapt and work under pressure
• Ability to handle multiple projects at once
• Solid understanding of operational processes

Expected salary:

Location: Sherbrooke, QC

Job date: Wed, 20 Jan 2021 23:36:42 GMT