Logistics Administrator – 6 month contract
Job Overview
Job title: Logistics Administrator – 6 month contract
Job description: Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
Why this role is important?
COVID-19 is a serious condition and has had a devastating impact on Canadians and others across the globe. As a leading Health and Wellness provider for millions of Canadians, our goal is to help all Canadians “Live Life Well”.
In support of this goal, we have adopted a COVID-19 Vaccination Policy to protect the health and well-being of our employees as we continue our phased approach of office reopening. Employees will be required either to be fully vaccinated or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace.
Logistics Administrator
Contract position for 6 months
Location: Mississauga, On
Basic Function
Reporting directly to the Supervisor, Supply Chain and Distribution, the Logistics Administrator provides logistical support and tracking within our supply chain.
Nature and Scope
The Logistics Administrator will support all wholesale and pharmacy customers to ensure accurate delivery and timeframes are met. These activities include responding to inquiries in a prompt, courteous and effective manner, proactively providing track and trace services and following standard operating procedures to problem solve. The incumbent must possess superior customer service and problem-solving skills. This will enable them to evaluate priorities, perform required tracking analysis, and react quickly to emergency situations. To meet business requirements, and as business dictates, the position may require overtime/shift work on a rotational basis.
What you will do:
Entering orders into the system according to customer standard operating procedures
Proof of Delivery (POD) Requests for Order Desk Administrators, Warehouse, SCC’s and SPN’s etc.
Coordination and tracking/analysis of successful/re-attempt/unsuccessful orders
Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information and hours of operation, receiver information and hours of operation, quantities, and special requirements
Trouble-shooting any issues arising during the verification process
Setting pick up or delivery appointments with patients/customers for various patient support programs
Escalating issues to carrier or customers in a timely manner when necessary
Requesting appointment changes as per related standard operating procedures
Ensuring all parties are advised of appointment times
Contacting carriers for daily tracking of in-transit shipments and updating system
Determining carrier eta for delivery and flagging any potentially late deliveries to carrier and customer account managers.
Provide ad-hoc information to carriers as well as internal stakeholders as requested.
Carrier Vetting; the setup of new carrier partners.
Duties as assigned by management, could include, but are not limited to; responsibility to cross train with other operations representatives on each other’s areas of responsibility.
Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible
The ability to be sensitive to client concerns, investigative skills to resolve distribution oddities, and the ability to provide clear communication/service in both official languages.
Must be flexible to work overtime or be on call when required (weekends/holidays)
What you will need
Minimum of 2 to 4 years’ experience in an analyst/logistics role or related experience
Demonstrated multi-tasking, analytical and problem-solving skills a must while maintaining positive client relations.
Proactive, strong interpersonal, negotiation and consensus building skills and the ability to work in a fast-paced team-oriented environment.
Responsive, adaptable to change and is self-directed.
Ability to identify problems and draw upon a range of choices to formulate solutions.
Adaptable to set and prioritize work with occasional exceptions. Able to work with diverse personalities and styles.
Bilingual – English/French (strong) – written and oral is essential
Proficient computer skills – Microsoft Word, Excel, PowerPoint and Outlook
Communicates with clarity, verbally and in one on one or group situations, or over the telephone.
Computer skills to maintain databases and spreadsheets and produce accurate reports and documents.
Extensive knowledge of customer service procedures (including industry best practices)
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type: Full time
Type of Role: Temporary (Fixed Term)
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Company: Shoppers Drug Mart
Expected salary:
Location: Mississauga, ON
Job date: Wed, 27 Oct 2021 02:48:47 GMT
Job Source: Careerjet.ca