Manager, Administration Digital Tools, Group Insurance

Job title: Manager, Administration Digital Tools, Group Insurance

Job description: Description

Reporting to the Director, Administration, the primary purpose of this position is to develop, support and maintain strategies to implement our administration digital tools with our clients in the Group Benefit & Retirement Solutions division.

These strategies are aligned with the objective of the division and senior direction of Plan Member Experience to be the best service provider in Group Benefit & Retirement Solutions.

Responsibilities

The incumbent:

is responsible for the planning, implementation and monitoring the implementation of administration digital tools such as online enrolment & re-enrolment and optional benefit selection when life event occurs.

should develop optimal processes, develop procedures, training programs & best practices to optimally manage the administrative digital tools specialist’s team.

ensures that quality standards & turnaround times for the implementation of these digital tools are achieved.

oversees the ongoing administration of the electronic data transfer related to plan member changes & billing for group insurance.

should optimally structure the team & plan the allocation of resources based on all the client’s commitments.

helps the specialists’ team manage the timelines so key deliverables are meet, tools are implemented as per the effective date & the client commitments are meet.

must improve processes & efficiencies by applying the industry best practices that are aligned with our four pillars corporate strategy: Growth, Customer Experience, Efficiency & people.

supports the team specialists by participating & leading client meetings.

proactively collaborate with internal stakeholders such as sales & service, the implementation team & development teams to ensure the tools are implemented as per client’s expectations.

will develop a capacity model & staff the team appropriately so the team can contribute the the GI global strategy of being digital leader.

needs to promote and engage in iA’s Lean philosophy and process and will call upon the Continuous Improvement team to support in A3, Kaizen, DMS and other Lean initiatives.

will provide leadership to 12 administration analysts & one developer.

Requirements

Extensive knowledge and experience in group insurance administration

Bachelor’s degree in administration, actuarial science or any other combination of education and experience deemed equivalent

10 years experience, including 5 with administrative digital tools

Bilingual (written and spoken)

Demonstrate consistent leadership using the Lean philosophy

Have excellent customer service skills

Proactive

Foster teamwork

Strong project management skills

Technical skills & knowledge – Excel, Electronic Data transfer, Digital tools

Company: Industrial Alliance Insurance

Expected salary:

Location: Montreal, QC

Job date: Sun, 09 May 2021 00:05:22 GMT