Manager, Group Benefits Administration

Job title: Manager, Group Benefits Administration

Job description: Description :

Join GroupHEALTH Benefit Solutions® today and become part of an organization that is transforming the way Canadian’s experience benefits.

Our mission is simple; We develop and deliver the most cost-effective employee benefits solutions to Canadian businesses.

GroupHEALTH is accelerating – and you provide the fuel.

We’re currently looking for a Manager, Group Benefits Administration to join our teams, either in our Surrey, BC or Barrie, ON offices on a hybrid basis. The Manager, Group Benefits oversees and provides direction to a team of Supervisors and Benefit Specialists. You’ll be responsible for driving results and ensuring that the team is empowered to deliver an exceptional benefits experience, meeting the high standards for customer service for our clients, and advisor partners expect.

Outcomes

Within the first 3 months you will :

• Engage in 1-on-1 meetings with direct reports to understand a day in their life
• Meet with stakeholders throughout the organization to understand how departments interact on a day to day as it pertains to your role
• Review and understand department goals, strategy and KPIs
• Review and understand multicarrier eligibility guidelines
• Review of training material and resources as it pertains to systems (CRM; WEBS and MPACS) and processes

Within the first 6 months you will:

• Develop your leadership brand with direct reports and Client Services Management team
• Support the growth and professional development of direct reports through coaching
• Support the team through resolution of escalated matters by providing recommendations and making supported decisions using a risk-based approach
• Develop and build relationships with all stakeholders (insurers, providers, , direct clients)
• Have a solid understanding of client service expectations
• Have a working understanding of each GroupHEALTH benefit and product offering
• Provide key metric reporting that pertains to the department deliverables and performance

Within the first 12 months you will:

• Mentor direct reports in development and growth
• Prioritize and oversee delivery of process improvement ideas, projects and ongoing training for the team
• Participate in workforce planning and present recommendations for staffing needs
• Work with other departments to bridge culture across teams, increase cross departmental efficiency and ensure optimal client retention

Responsibilities

• Lead, mentor and coach Supervisors and Benefit Specialists to strong performance based results including but not limited to NPS, Retention and added Benefit Opportunities.
• Provide leadership, coaching, and guidance to nurture and bridge culture across teams and drive client retention
• Support the growth and professional development of team members
• Correspond and be point of contact for problem resolution for clients, insurers and partners on escalated matters.
• Liaise with internal and external teams to accelerate resolution of escalated matters and support strong renewal execution
• Provide recommendations and make supported decisions on escalated matters using a risk-based approach
• Ensure adherence to processes, administrative guidelines and SLA’s
• Develop key metric reporting (KPIs) that pertains to the department deliverables and performance
• Prioritize and oversee delivery of process improvement ideas, projects and ongoing training for the team, in collaboration with your leader
• Maintain/Upgrade workforce planning tool and make informed recommendations on current and future staffing needs
• Conduct annual reviews (and 90-day reviews for new hires)
• Perform other duties as assigned by management

Education & Experience

• 3-5 years of related group benefits experience. Both experience rated and pooled Underwriting an asset
• 2+ Years leading People leaders and Individual Contributors while developing KPI’s and driving Performance for sustained Results.
• Proficiency in office programs required
• GBA/CEBS Designation (or working towards) an asset
• LLQP Designation is a requirement within 12 months of acceptance of the role.

The Perks

In addition to becoming part of a creative, challenging, and stimulating work environment, we also offer:

• a competitive salary & benefits program
• paid time off, including flex time
• education assistance
• Registered Retirement Savings Plan (RRSP) with employer matching
• participation in our Happy Friday program

Want to be part of a rapidly growing company that is transforming the way Canadian’s experience benefits? Apply now!

We thank everyone who applies to our Manager, Group Benefits Administration role; however, due to the volume of applications we receive, we are only able to contact candidates who have been selected for an interview.

Company: GroupHEALTH

Expected salary:

Location: Surrey, BC

Job date: Fri, 12 Nov 2021 05:43:22 GMT

Job Source: Careerjet.ca

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