Manager, GRS Operations & Administration
Job Overview
Job title: Manager, GRS Operations & Administration
Job description: You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Reporting to the Director, GRS (Group Retirement Services) Operations, the Manager, GRS Operations and Administration will lead a high-performing team of 15-20 Administration Specialists, focused on various administrative functions including Sponsor and Member level processing. In this role, you will work closely with the GRS Operational Management team and other stakeholders including Finance, Risk, Audit, Controls, Business Development, and clients, to oversee and provide input on plan administration, reporting and the overall client experience. In addition to this, you will also leverage key data and reporting to ensure that client expectations are met and emphasize the importance of team development through coaching, mentoring and performance management.
As a seasoned leader with a strong operational background and deep process knowledge, the Manager, GRS Operations and Administration has a passion for leading and developing a culture of continuous improvement, superior client experiences and high performing, collaborative teams.
What will you do?
Lead and support a team in executing high-quality service delivery by establishing and achieving productivity and quality targets, while developing and maintaining effective working relationships with customers, distribution partners and colleagues
Develop the team’s competencies to fully utilize team member strengths and talents with a focus on service levels and accuracy in processing
Champion decisions of the team and seek out and incorporate diverse perspectives through suggesting client-centric ideas and contributing to team brainstorming
Hire and onboard new employees and manage performance, compensation, and engagement through coaching, mentoring, recognition, and holding individuals accountable for results
Work with Plan Sponsors, Business Development, and other internal partners to escalate and resolve complex situations, as required
Leverage technology to create new and automated solutions which utilize data and improve internal processes, team performance, and the client experience while also addressing any existing control deficiencies
Champion a culture of continuous improvement and innovation through supporting the overall change agenda for GRS Operations and ensure that all change is sustainable and client-focused
What will you need to succeed?
Undergraduate degree in a related field
3 years of leadership experience in a Group Retirement setting; operational leadership and/or project management experience is an asset
Superior leadership skills with the ability to hold others accountable and create win/win solutions to facilitate cross-departmental teamwork that meets the needs of the business strategy
Customer centric with a proven track record of evaluating advantages & disadvantages when making recommendations and decisions
Ability to create and implement sustainable change through challenging the status quo and developing plans of action
Proficient in Microsoft Office Suite with strong analytical skills and the ability to utilize automated functionality and tools to create efficiencies
Strong communication skills, both written and verbal
Bilingualism (French, English) is an asset
What’s in it for you?
Competitive salary and bonus structure influenced by market range data
Flexible Benefits from the day you join to meet the needs of you and your family
Pension, stock, and savings programs to help build and enhance your future financial security
We’re proud to be a by Great Place to Work® Canada
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range: 74,100/74 100 – 120,800/120 800
Job Category: Customer Service / Operations
Posting End Date: 21/11/2022
Company: Sun Life Financial
Expected salary: $74100 – 120800 per year
Location: Waterloo, ON
Job date: Wed, 09 Nov 2022 05:34:28 GMT
Job Source: Careerjet.ca