Night Audit/Front Desk Agent

Job title: Night Audit/Front Desk Agent

Job description: The Ramada Hotel in Kelowna is seeking an experienced Night Auditor and Front Desk Agent. Previous Night Audit experience is required for this position. Knowledge of Opera PMS system a plus. Job Description Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Check in/out guests.
• Post charges and payments to guest accounts.
• Reconcile all guest service agents’ paperwork.
• Print and resolve rate discrepancies.
• Reconcile credit card totals to batch report and submit to credit card processor.
• Post room & tax.
• Print departing folios and distribute to guest rooms.
• Run close day on computer system and run back up.
• Separate night audit reports for accounting and management.
• Process all guest mail, messages and faxes by receiving, sorting notifying and distributing to mailboxes and to guests in order to ensure the information is received in a timely manner.
• Maintains the front desk log book to enhance the department communication, and communicates any problems to the next shift coming in and the supervisor.

Interpersonal Skills

• Relates well to all kinds of people – builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

• Ability to operate personal computer, cash register and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Job Requirements/Qualifications:

• Previous Night Audit experience is required for this position.
• Knowledge of Opera PMS is a plus

Recommended Training:

• Salary/Wage: TBD

Job Application Process:

Please email your resume to m.isaac@rpbhotels.com or drop off your resume to the Front Desk at 2170 Harvey Ave, Kelowna, BC

Only successful applicants will be contacted for this position.

Company: Ramada Hotel and Conference Centre-Kelowna

Expected salary:

Location: Kelowna, BC

Job date: Fri, 02 Apr 2021 05:13:59 GMT