Operations Risk and Administration Associate

Job title: Operations Risk and Administration Associate

Job description: HSBC is following Canadian government guidelines to stop the spread of COVID-19. We are keeping our customers, employees and job applicants safe through enhanced safety protocols undertaken at our branches, remote working where possible, mandatory vaccinations and video / telephone interviewing.

Opening up a world of opportunity.

We’re a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

About the role

The Operations, Risk Administration (ORA) Associate position is accountable for providing administrative support in our virtual Contact Centre Service & Sales (CCS&S) environment. The ORA Associate position works in a team environment that supports all of the administration tasks that come into our channel. The ORA team mainly provides operational and administrative support for the Service & Sales Specialist team. Our hours of operation are Monday to Friday, 6am to 6pm and the ORA Associate would require flexibility between the hours of 7:30 am to 5:30 pm. We are located at Broadway Green building in Vancouver and currently with the pandemic situation, the majority of our department is working from home (WFH). This will continue as we transition to the HSBC future hybrid working model. The ORA position would initially be required to work in office as most of the ORA team are currently in office due to the paperwork though we do have flexibility for WFH if enough support in office.

Responsibilities:

• Meet expectations in terms of speed, certainty and efficiency of response.
• Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
• Maintain superior and courteous service to internal and external contacts.
• Ensure branch or work area is maintained in accordance with HSBC standards.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Contributes to team-based approach in completing tasks and meeting internal and external customer needs.
• Participates in quality, regulatory and compliance training in order to meet performance targets.
• Demonstrates Group capabilities.
• Promote an environment that supports diversity and reflects the HSBC brand.
• Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
• Complete other responsibilities, as assigned.

Qualifications

Requirements:

• Secondary school graduation.
• Professional appearance and attitude.
• Team player and development minded.
• Strong communication (verbal and written), customer service and interpersonal skills.
• Ability to learn and operate new software and technology.
• Detailed orientated with good time management and organizational skills.
• Ability to multi-task.
• Previous customer service / banking industry experience an asset.
• Ability to handle large volumes, tight turnarounds and multiple deadlines.
• Some experience with conflict resolution required.
• Understands / speaks second language is an asset.

HSBC Proud

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC Canada is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.a

If this is not the ideal role for you, we invite you to sign up to our so that we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help us build the bank for the future.

We encourage all Indigenous peoples of North America and Persons with Disabilities to self-identify in their applications. In addition, we invite you to reach out to Dianne Calma, our Diversity Recruitment Relationship Manager at for support during the selection process.

Company: HSBC

Expected salary:

Location: Vancouver, BC

Job date: Wed, 10 Nov 2021 06:08:22 GMT

Job Source: Careerjet.ca

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