Parts, Accessories and Apparel, Business and Logistic Representative

Job title: Parts, Accessories and Apparel, Business and Logistic Representative

Job description: We are looking for a Parts, Accessories and Apparel, Business and Logistic Representative who will report to the Parts, Accessories and Apparel team lead, and who’ll be tasked with ensuring swift resolutions to complex issues related to shipping, orders and delivery for our valued dealer network and internal sales team. By using problem-solving and people skills to provide quick and efficient support and adopting a ” white glove ” approach you are key to our success in reaching unprecedented customer service.

BECOME PART OF OUR TEAM

Here at BRP, we’re creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements, and aspirations are a reflection of our teams’ exceptional expertise. Want to bring your true self on this adventure?

YOU’LL HAVE THE OPPORTUNITY TO:

• Promptly assess and process all forms of critical requests.
• Act in the best interest of the dealer and take the necessary steps to efficiently and effectively fix mistakes related to:

– Shipping: Cross-Ships, Short-Ship, Over-Ship, Parts damaged in shipping
– Orders: Stock error – Undelivered orders – Blocked order – Invoicing errors
– Delivery: Delays – in transits, ETA’s. * Conduct the appropriate research and allocate credits related to incomplete shipments, returns and transport fees.

• Provide a responsive and personalized concierge service for our sales force for all subjects related to shipping, order, and PAC delivery.
• Gain excellent knowledge of the particularities of the warehouses, our carriers, and our suppliers.
• Work jointly and in collaboration with the purchasing and logistics teams.

THIS ROLE IS A GOOD FIT IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

• Experience in customer service with knowledge of order to delivery processes.
• Basic degree or any relevant qualification.
• Bilingual English/French. Any other language would be considered a strong asset.
• Passion for serving our customers and our dealers.
• Excellent communication skills and ability to adapt easily to different circumstances, individuals, and situations.
• Understanding of basic operation of a supply chain system.
• Demonstrate ingenuity for providing solutions with the ability to make decisions requiring creativity and initiative.
• SAP System knowledge and dealer management system would be considered an asset.
• Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

Does this sound like you? We look forward to receiving your application.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

• Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
• Generous paid time away: winding down is as important as creating the future of recreational products.
• Pension plan: we want to make sure you’ll enjoy retirement; we’ve got you covered.
• Collective saving opportunities: being part of BRP allows you to tap into the strength of our saving programs.
• Industry leading healthcare: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

What about some feel good extras:

• Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.
• Summer schedule: time flies at BRP, so we hit pause to enjoy it.
• Holiday season shutdown: between Christmas and New Year’s, we close our facilities and refill on good times.
• Educational resources: you love what you do, and we get you resources to stay cutting-edge, so we all win together.
• Discount on BRP products: what we build is amazing, freeing, revolutionary, and you’re first in line for the experience.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.
#LI-CHH

Company: BRP

Expected salary:

Location: Sherbrooke, QC

Job date: Thu, 24 Nov 2022 23:25:50 GMT

Job Source: Careerjet.ca

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