Platform Administration Specialist

Job title: Platform Administration Specialist

Job description: Here’s what we do and why we do it:

Simply put, we will work together to simplify businesses’ IT with cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here: .

Here’s how you will contribute to the company’s success:

Our team goal is to make sure people use the best tools to work efficiently. You will contribute to this goal by providing support for our sales and marketing tools/platforms and assisting in the configuration and implementation of business processes. Succeeding in this role involves striving for continuous improvement and delivering first class support for our business tools. To do this, you will collaborate with Sales and Marketing Operations analysts and different company stakeholders.

Here’s what your day-to-day will look like in this role:

• Responsible for the ‘Run the Business’ tasks related to our CRM & Marketing Automation Platforms
• Provide tier one support by identifying, logging, tracking, resolving and/or escalation of all incoming user issues and enhancement requests via our Ticketing System for CRM & Marketing Automation Platforms
• Assist in the configuration and implementation of business processes, workflows and applications in CRM & Marketing Automation while adhering to best practice
• Assist in maintaining an error free operating environment CRM & Marketing Automation
• Monitor data quality to ensure data remains accurate, research CRM & Marketo data issues and assist with data cleanup
• Assist Global Sales and Marketing teams with administrative requests
• Assist with the addition of new data elements; and create documentation of all systems that use each of the data elements.
• Support the productivity of CRM & Marketo by troubleshooting, identifying root cause, and implementing process or system improvements or user-training in response to issues from support tickets and escalate issues to Analysts
• Monitor and resolve end-user issues and problems related to business processes.
• Provide Data Extraction to key company stakeholders from our CRM & Marketo databases

Here’s what you need to master and know to get the job:

If you have at least half, you have a great chance to receive a call from us.

• You are passionate about new technologies and you quickly take ownership of their content
• You have a college or university degree in computer science, IT or related field or an equivalent combination of education, training and experience
• Good knowledge of Business processes and/or Analytics
• Good understanding of marketing tools such as Marketo would be considered an asset
• Strong written, analytical, organizational, planning and communication skills
• You are bilingual (English/French), both written and spoken
• Up-to-date knowledge in cloud computing (Microsoft Office suite, web, Windows, Mac, network) and interest in the Cloud hosting market.

If you have these skills, you will fit right in with us:

• Communication skills – Why? Because you will be expected to explain and vulgarize concepts by adapting the style and content of your messages to your audience (whether it’s internal clients, external clients or your teammates).
• Organization and resourcefulness – Why? Because we don’t believe in micromanagement. You will need to figure out solutions on your own by using your skills, your knowledge and any relevant information you can get your hands on.
• Problem-solving skills – Why? Because when you will face a problem, you will first analyze the information before identifying the possible causes. You will then explore and implement the most efficient and logical solutions.
• Adaptability – Why? Because our industry constantly evolves. You will have to adjust your thinking and methods to better suit new or unplanned situations (whether it’s for your daily tasks or your working environment).

Here’s what you can expect from us:

We believe professional success is based on one’s ability to build genuine relationships, to showcase her/his talent at every opportunity and to be a lifelong learner. If you share this vision, you will be pleased to find among us highly experienced professionals who will be happy to mentor or coach you. We will invest in your development. We will also provide you with the compensation and the opportunities that will help you make your aspirations a reality. So, if you have a head full of ideas and a soul full of hopes, here the floor is yours.

This is our team philosophy:

Relationships are the core of our practice, not commissions. What unites our team is the sense of purpose we get from providing tools for people to work better. That’s who we are, not just what we do. If you share this philosophy, you might just be one of us. Send us your resume to tell us your story.

Company: SherWeb

Expected salary:

Location: Montreal, QC – Sherbrooke, QC

Job date: Sat, 08 May 2021 05:45:47 GMT