Quality Experience Leader – Regional Women and Children Program, Diagnostic & Therapeutic Services

Job title: Quality Experience Leader – Regional Women and Children Program, Diagnostic & Therapeutic Services

Job description: Quality Experience Leader – Regional Women and Children Program, Diagnostic & Therapeutic Services

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Job Number: J1121-0392

Job Title: Quality Experience Leader – Regional Women and Children Program, Diagnostic & Therapeutic Services

Department: Performance Excellence

Job Type: Permanent Full Time

Job Category: Healthcare Professional

Open Positions: 1

Date Posted: November 9, 2021

Closing Date: November 23, 2021

Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia – a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value Trust, Courage and Teamwork. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.

Position Summary

The Quality Experience Leader (QEL) plans the provision of evidence based support for knowledge transfer for staff in all disciplines, including through education and learning opportunities, mentoring and coaching, and working alongside staff for just in time learning.
This role provides leadership to the Regional Women and Children’s Program, Diagnostic Imaging and Therapeutic Services portfolios, in partnership with the Program Managers and resource nurses. The QEL focuses on unit based goals and objectives, assisting the team to improve annual metrics and quality improvement initiatives.

KEY ACCOUNTABILITIES:

Staff Education, Coaching and Mentoring

• Identify clearly defined standards, expectations and practice guidelines to assess the learning needs of staff
• Organize teaching opportunities (mentoring, coaching, educational opportunities, self learning packages, team discussions, case reviews, etc.)
• Ensure the incorporation of adult learning principles in the planning, design, delivery, and evaluation of educational programs using multiple methodologies
• Provide leadership in facilitating clinical practice changes in the medicine portfolio in collaboration with members of the healthcare team
• Facilitate learning transfer to the practice setting
• Liaise with community agencies regarding clinical practices
• Use skills in LEAN management to support staff in initiatives and projects

Quality Improvement

• Work in partnership with the Program Managers to create a vision for the medicine program goals, aligned with the Mission, Vision, and Values of OSMH
• With the Program Managers, create a yearly plan of action, including strategies to meet scorecard indicators and other identified outcome measures including the staff engagement survey results, accreditation plans and the annual quality improvement plan
• Initiate and facilitate PDSA or rapid improvement cycles within the portfolio.
• Focus on execution and evaluation of projects and initiatives, ensuring communication or successes and areas for further improvement are highlights to staff.

Staff Development

• Designing performance management expectations and practice guidelines, including onboarding processes
• Recruitment and hiring of new staff, including shortlisting candidates and conducting interviews.
• Provides feedback of performance against standards
• Act as a resource for all staff on hospital practices and standards
• Role model positive attitudes and good work
• Manage and direct staff participation in initiatives that promote the profession
• Create an environment that encourages professional development while incorporating novice to expert approach
• Develop processes for personal and professional advancement of staff, including, but not limited to, one month- three month- six month and annual reviews
• Manage and oversee the evaluation and progression of all staff
• Ensuring the development of employee professional goals in alignment with the performance appraisal process
• Review Incident Reports (RL6) and assist in any staff development or learning requirements
• Support and participate in the investigation and disciplinary process
• Investigating practice concerns of hospital staff (including, but not limited to: narcotic diversion, patient abuse)
• Conducting performance appraisals of staff

Corporate Initiatives

• Be an active leader in corporate initiatives directly related to the program including accreditation, QIP and the OSMH strategic plan
• Promote and integrate evidence-based clinical research into practice
• Provide consultative support to the development of policy and procedures to the QuEST team

Please be advised that this role is an interim secondment to the Regional Women & Children Program, Diagnostic & Therapeautic Services.

Qualifications

QUALIFICATIONS:

Education:

• Current Certificate of Registration or applicable professional license required
• Bachelor’s degree in a Regulated Health Care profession, Health Administration or related field is required
• Graduate degree in Nursing, Education or another related field preferred
• Acute clinical experience required
• PALS preferred
• NRP preferred
• Coronary Care 1 and 2 or equivalent preferred
• Training in LEAN management considered as asset
• Training in the principles of adult learning considered an asset
• Experience in professional practice and/or with professional practice committees preferred
• Additional management/leadership courses would be an asset

Experience

• Minimum five (5) years of acute care clinical experience in Paediatrics and Neonatology required
• Strong content knowledge surrounding the clinical needs of the patient population
• Exceptional understanding and demonstrated experience in coaching and mentoring of clinical staff
• Excellent physical assessment skills- particularly in the areas of Paedatrics and Neonatology care
• Demonstrated ability to facilitate positive change in a high acuity and fast-paced environment
• Demonstrated alignment with OSMH values with a focus on leading in a positive environment
• Excellent attendance and work record required
• Demonstrated excellence in communication skills
• Committed and demonstrated excellence in effective teamwork skills, interprofessional relationships and conflict resolution
• Committed and demonstrated excellence in effective teamwork skills, interpersonal relationships, conflict resolution
• Demonstrated knowledge in acute care, chronic disease management, and palliative care an asset
• Demonstrated ability to build and sustain positive and respectful relationships with our internal partners
• Demonstrated commitment to continuing education and lifelong learning
• The successful candidate will have a proven commitment to professional development as well as to the Mission and Vision of the Hospital
• Demonstrates proficiency in written and verbal communications skills in relation to working with patients across the care continuum

Competencies:

• Demonstrated skills in change management, conflict resolution, strategic healthcare planning, team-building and resource management.
• Demonstrate proven ability to be accountable and foster accountability in others
• Demonstrates a participatory leadership style which includes approachability, visibility and accessibility.
• Demonstrated ability to interact positively in partnership/ relationships with all internal stakeholders
• Demonstrated ability to communicate effectively in English, verbal and written in situations that may require tact, diplomacy and discretion
• Demonstrated problem-solving and decision-making skills with the ability to appropriately delegate
• Demonstrated knowledge of legislative requirements, medical/legal issues, and commitment to remaining abreast of changes
• Demonstrated ability to facilitate, coach, mentor and lead individuals/groups to achieve quality outcomes, support patient advocacy and provide exceptional service
• Demonstrated appreciation and respect for protocol, professionalism, and confidentiality

Our Employees Enjoy

• a professional practice environment
• a collaborative atmosphere with emphasis on teamwork
• wellness initiatives
• continuing education grants
• employee recognition and assistance programs
• a competitive salary and benefits package
• equal opportunities for growth and development

Employment Equity

OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.

Accomodation in the Workplace

Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.

Health & Safety Responsibilities

OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.

All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.

Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.

As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.

OSMH is a minimal fragrance workplace. We kindly ask all applicants to refrain from using scented products should they have the occasion to interview with the hospital. As a condition of employment OSMH requires professional references, verification of academic training, professional accreditation and evidence of course completion. It is also a condition of employment that all new employees will be required to present an original vulnerable sector check within 90 days of commencing employment and must sign an Offense Declaration upon receipt of an offer of employment.

If you are interested in joining our team, please apply online before 11:59 pm on the posting close date. Incomplete submissions will not be considered. We thank all applicants, however only those selected for an interview will be contacted.

Company: Orillia Soldiers’ Memorial Hospital

Expected salary:

Location: Orillia, ON

Job date: Thu, 11 Nov 2021 03:45:27 GMT

Job Source: Careerjet.ca

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