Repair Logistics Coordinator

Job title: Repair Logistics Coordinator

Company: Thales

Job description: Location: Toronto, Canada

L’Activité Mondiale Systèmes de Transport Terrestre fournit des solutions de signalisation ferroviaire pour les grandes lignes et les transports urbains, des systèmes intégrés de communication et de supervision, des solutions billettiques et les services associés.

Thales fournit des systèmes de commande de trains par télécommunications (CBTC) et des systèmes d’enclenchement destinés au secteur des transports en commun sur voie ferrée à l’échelle mondiale. Le centre de compétences pour la signalisation ferroviaire urbaine est situé au centre-ville de Toronto. Nous sommes le plus grand bureau situé au Canada et nous disposons d’un service pour chaque étape du cycle de vie du développement logiciel (SDLC). Cela comprend le logiciel, le matériel, la conception des systèmes, la vérification et la validation, les opérations, etc. Les équipes de services partagés dans les domaines des finances, des ressources humaines et des technologies de l’information sont également situées sur ce site. Notre espace de bureau est conçu pour fournir un milieu de travail sûr et durable qui correspond à la marque TRSS et qui favorise la collaboration. Le mobilier répond aux normes Greenguard, les appareils ménagers sont certifiés EnergyStar et les adhésifs et produits d’étanchéité répondent aux critères de faible émission. De plus, les portes coulissantes en verre laissent entrer la lumière dans les bureaux intérieurs qui offrent ainsi une vue sur l’extérieur. Venez vous joindre à la grande famille du Transport, ici à Toronto !

Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.

Thales provides world-leading Communications-Based Train Control (CBTC) and interlocking for mass rail transit applications globally. The Centre of Competence for Urban Rail Signalling is located right before you at mid-town Toronto. As the largest office in Canada, we house a department for every step of the Software Development Lifecycle (SDLC)! This includes Software, Hardware, Systems Design, Verification & Validation, Operations, etc. The supporting corporate shared services teams in Finance, Human Resources and IT is also located at the office. Our office space was designed to provide a sustainable, healthy workplace that expresses TRSS’s brand while increasing collaboration. Features include Greenguard furniture, EnergyStar appliances, low-emitting adhesives, sealants, and sliding glass doors on internal offices provide daylight and views to the outside. Come join the big Transport family, here in Toronto!

Key Accountabilities

• To support the URS Service Delivery Customer Centre by managing incoming and outgoing Repair deliveries and effectively and efficiently coordinating all supporting activities to ensure on-time delivery and meeting our KPI commitments.
• Unpack, inspect, and receive equipment being returned to Thales for repair
• Verify the accuracy of equipment received against information documented in the repair order/RMA
• Log received items into SAP once validated
• Load and unload materials to and from designated storage areas, such as racks, shelves, or vehicles, and stack or pile returned items and sort them according to projects
• Perform all shipping functions and transactions within SAP to ensure on-time service to our customers and vendors
• Perform the same functions for shipments being sent to Thales’ vendors for third-party repair
• Assess and determine the fastest and most economical method of transportation to ensure seamless flow for repair orders
• Arrange for pick-up and ship packed equipment using Couriers or Freight Forwarders, both locally or internationally and track its progress
• Build relationships with carriers and work with them to negotiate rates in changing market conditions
• Keep customers/vendors informed about the status of shipments leaving Thales’ facilities
• Assist internal and external customers with inquiries relative to international shipping, customs requirements, shipment tracing, billing and invoicing questions, and general requests for information
• Communicate with Customs Brokers and customers to ensure seamless clearance of shipments to prevent unnecessary delays at international border crossings
• Recognize and resolve shipping documentation discrepancies
• Inspect repaired items to Thales’ quality standards and issue Certificates of Compliance
• Pack deliveries for shipment back to customer
• Transport items that cannot be shipped from Thales’ Moatfield location to the Scarsdale warehouse for skidding
• Maintain accurate shipment history and audit integrity
• Investigate issues on Proforma Invoices that may not comply with billing guidelines and make recommendations for resolution, and assist with documentation updates
• Ability to lift, push, and slide packages that typically weigh up to 70 lbs. on a regular basis

Key Requirements

• College education or equivalent work experience
• Minimum 5 years of experience in transportation and logistics
• 3+ years customer service experience working in a customer support environment for complex HW/SW System
• Strong organization and time management with ability to independently manage work load
• A very high level of attention to detail
• Excellent communication and inter-personal skills
• Significant experience with data analysis, report writing and business improvement activities
• Ability to handle time-sensitive and pressure situations
• Desire to work in a fast-paced, organized, positive team environment
• In-depth knowledge of general transportation rules and regulations
• Significant experience working in international trade and with Customs rules, regulations
• Familiarity in dealing with/managing Couriers, Freight Forwarders, Customs Brokers
• Strong knowledge of standard computer applications including intermediate skills in Microsoft Excel, Word, and Outlook
• Significant experience working in ERP (SAP preferably) environment managing procurement, inventory mgmt., sales mgmt.
• Excellent knowledge of industry and technology
• Candidate required to demonstrate capability of report writing and data extraction, providing answers, and resolution of routine issues/concerns
• Good to have: Comprehensive knowledge/experience with Thales products

Chez Thales, nous proposons des CARRIÈRES passionnantes, pas de simples emplois. Fort de ses 80 000 collaborateurs dans 68 pays, Thales a mis en place une politique de mobilité permettant, chaque année, à des milliers d’employés de faire progresser leur carrière tant dans leur domaine d’expertise que dans de nouveaux domaines de compétences, cela aussi bien dans leur pays d’origine qu’à l’étranger. Ensemble, nous pensons qu’adopter une politique de flexibilité est une manière plus actuelle de travailler. C’est ici que commence votre parcours exceptionnel, postulez sans tarder!

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Thales s’engage à promouvoir un lieu de travail diversifié et inclusif pour tous. Thales s’engage à fournir des accommodements à toute les étapes du processus de recrutement. Les candidats retenus pour une entrevue qui ont besoin d’accommodement sont priés d’en informer à la suite de l’invitation pour une entrevue. Nous travaillerons avec vous pour répondre à vos besoins. Toutes les informations relatives à l’accommodement fourni seront traitées de manière confidentielle et utilisées uniquement dans le but de fournir une expérience de candidat accessible.

Thales is committed to a diverse and inclusive workplace for all. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Expected salary:

Location: Toronto, ON

Job date: Sun, 24 Jan 2021 00:39:53 GMT