Restoration Project Manager/Sales Associate

Job title: Restoration Project Manager/Sales Associate

Job description: Job description

Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm, and other disasters. The Paul Davis Network is made up of more than 380 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives.

Our passion for quality and our commitment to our vision, mission, and values aligns our entire organization behind one common direction and one set of core operating principles. The promise of our Brand – to always deliver truth – is what we stake our reputation on and what those who engage with our company can and should expect from us.

Paul Davis Ottawa is currently searching for a Project Manager/Sales Associate for our location.

Two basic elements to keep in mind as you consider the role are summarized as follows:

1. As a Sales Associate, you will be required to attend every loss site after it has been reported to us by an insurance company or property owner and present the Paul Davis services in such a way that the property owner agrees to commit to using our services. To be successful, it is imperative that your first impression establishes the integrity of what we promise – which is summarized in our vision as: “providing extraordinary care while serving people in their time of need.” Securing the majority of these opportunities is critical to your success.

2. As a Project Manager, you will be required to oversee each project in its entirety by monitoring the performance of multiple teams engaged in the project delivery and managing their deliverables to ensure that the project is completed within a pre-established life-cycle. The 4 teams under your direction have been assigned specific performance KPIs to ensure they deliver their piece within specified time frames. Your job is to make sure they deliver according to your required timeline: The 4 functions are described below:

a. Scoping Function: part of the Estimating Function but responsible for scoping the magnitude of the loss to be used to build an estimate that identifies the work to be done to return the property back to its pre-loss condition.

b. Mitigation/Abatement/Demolition Function: responsible for dealing with the emergency and preparing the loss site so that repairs can be initiated.

c. Estimating Function: part of the Scoping Function but responsible for creating an estimate from the scope document that includes line items and prices for each element identified as work that needs to be performed.

d. Repairs/Construction Function: responsible for setting the schedule and performing all the work identified in the written estimate.

To receive consideration for this position, you must project a winning spirit, be able to demonstrate a history of great results & have values that line up with the Paul Davis Brand.

Success Criteria

• must have it in your nature to stay focused on the big picture and understand that it is in ‘delivering extraordinary care’ that our company will have the opportunity to grow our market share and extend our goodwill.
• must understand that achieving your goals is based on key elements such as trust and integrity and building thriving relationships with all stakeholders including internal functional teams, adjusters/brokers, subs/trades, and of course our customers.
• must never be satisfied with the status quo and you are always intent on practicing continuous improvement – looking for those opportunities to improve and seek creative solutions and inspiring those who look to you as a visionary leader, to do the same.
• must take pride in everything that you do that has your name associated with it.
• must be able to meet weekly performance metrics that include job sell rates/revenue targets, balanced scorecards, and customer surveys that promote you and our company.

As an employee of an emergency-based company, you will be required to be on call and work extra hours during busy periods. While we make no promises to maintain anyone’s work/life balance, we do offer what we call work-life integration – accepting that the definition of ‘normal’ has lost its’ meaning these days, and life and work can no longer be separated. Based on our desire to foster trust and loyalty, we offer flex hours and opportunities to work remotely, believing that success will reveal itself through measured, performance results.

Compensation/Benefits

• Leadership Development – our company grows from the inside. In your success, you will be invited to participate in our leadership development programs and engage in online courses through Paul Davis University to position you to grow your career and explore new opportunities with us.
• Direct interaction with your management in a weekly goal setting and review program.
• Monthly cross-training opportunities to advance your career.
• Paid training.
• Health insurance.
• Paying referral program.
• Great culture and team dynamic.
• Annual salary range $60,000-$70,000 based on experience and certifications.
• Bonus program for exceeding expectations and performance scorecard targets.

Applicant Requirements/General Information

This position includes field inspections, securing the majority of business opportunities, overseeing multiple projects of varying sizes, and managing each project life-cycle. At times it may also be necessary to participate in A/R collections. Previous construction management and/or insurance restoration experience a huge plus. College degree preferred.

Responsibilities/Tasks

• Professionally represent the Paul Davis principles of honesty and integrity.
• Maintain constant communication with the property owner and insurance representatives and sub-trades as appropriate.
• Inspect all assigned projects for progress and work excellence. Secure and record all required documents such as work authorizations, change orders, completion certificates, etc.
• Seek relationships with insurance professionals, tradespeople, consumers, and others to help acquire more work for you and the company.
• Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and tradespeople conduct).
• Interface with other Paul Davis functional teams regarding project progress, status, schedules, and completion.
• Professionally handle concerns or complaints from all stakeholders.
• Be willing to participate in additional professional training and/or certification programs.

If you can see yourself being successful in this role and have what it takes to ensure people receive extraordinary care from you and your team during their time of need, you are encouraged to submit your resume to us. We will look forward to discussing this opportunity with you.

The Paul Davis Ottawa Team

Compensation: $60,000.00 – $70,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results

Company: Paul Davis

Expected salary: $60000 – 70000 per year

Location: Ottawa, ON

Job date: Mon, 21 Jun 2021 05:21:23 GMT