Senior Desktop Support Technician to provide level 2/3 support for Construction Office inSt John, BC

Job title: Senior Desktop Support Technician to provide level 2/3 support for Construction Office inSt John, BC

Job description: Our Telecommunications client is seeking an Senior Desktop Support Technician to provide level 2/3 support for their Construction Office in Fort St John, BC – 15713

12 month contract, strong possibility of an extension. On Site: Fort St John, BC

MUST HAVE:

• 5+ years Experience in large hardware/software break/fix (Windows 10)
• Mobile device support including: device enrollment, IOS and app troubleshooting.
• Experience with Imaging (SCCM) and Citrix
• Experience with Software installations and Asset Management
• Must be able to lift 25+ lbs.

RESPONSIBILITIES:

• Logging and monitoring of customer questions, issues and problems through resolution/completion.
• Creation and maintenance of customer service request documentation through resolution
• Provision of customer updates and status reports with regards to open customer issues as appropriate
• Ensure problem resolution via the maintenance of appropriate action plan and/or project plan
• Ability to prioritize workload with minimal supervision.
• Ability to make critical business decisions daily with minimal supervision.
• Serve as primary escalation point for all problem/issues along with all members of the Support team.

Company: S.i. Systems

Expected salary:

Location: Vancouver, BC

Job date: Fri, 14 May 2021 22:10:37 GMT