Senior IT Systems and Network Administrator

Job title: Senior IT Systems and Network Administrator

Company: OneOcean

Job description: The Information Technology (IT) Department provides support for all the IT systems, services and telecommunications including fixed and mobile to all the sites worldwide.

The Senior IT Systems and Network Administrator will be responsible for the IT infrastructure and ensuring tickets & tasks on the IT helpdesk are completed for swift resolution of faults.

Here’s what your day-to-day in this role will look like :

• To be responsible for the day-to-day delivery of support to the organization and act as the first point of contact on the IT Service Desk.
• To provide IT support & preventative maintenance for all the office sites worldwide.
• To update Service Desk calls with progress notes, detailing progress on the task for both the end user and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner.
• Ensure that IT issues & faults reported to the IT team are resolved in the shortest possible time, meeting the department’s service-level targets, and minimizing the disruption to systems critical to the business operations.
• Ensuring the smooth running of all (IT) Information technology systems and Communications Technology (ICT) systems.
• Ensure the IT data centres’ comprising of primary and disaster recovery systems are running efficiently. And perform regular health checks & assessment to check hardware status and labelling of equipment & cables are up to date.
• Ensure IT assets are always kept up-to-date using tools and spread sheets.
• Resolve complex hardware/software problems including printing issues or email provisions.
• Administration and support for Microsoft 365, exchange online.
• Administration and support for both mission critical Azure and AWS hosted cloud-based systems.
• Perform Installations, configurations, setting up of servers, workstations and mobile devices.
• To take a proactive approach in this job role, through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems.
• Prioritise support and maintenance tasks in order to meet service-level expectations.
• To align cyber security architecture, plans, controls, processes, policies and procedures with cyber security standards and operational goals.
• To ensure comprehensive documentation of procedures are maintained, and to ensure that system documentation, network diagrams and support process is regularly reviewed.
• Regular preventative maintenance tasks must be performed, as well as safety-related inspections in all areas where the IT department has responsibility.
• To perform daily backup checks, synching of data with the DR site and monthly restore exercises to ensure all the backups are healthy.
• To be a part of 24 × 7 on-call roster to provide out of office hours IT support to the business.
• To provide suggestions for improvement to the Group Head of IT, based on customer feedback and discoveries made on the ground, with a view to reducing recurring faults or improving the service provision.
• Flexible to work shift patterns in order to meet needs of the business.
• Flexible to work out of office hours in order to perform routine system patches and upgrades.
• Frequent travel will be required to any global office sites.
• Any other tasks associated that are reasonably required by the line manager.

Values that matter to us:

• Customer driven: you’re customer focused and a problem solver.
• Empathy: you’re an attentive listener and quickly develop trust.
• Rigour: you’re sharp and rarely overlook a detail.
• Independence: you thrive in environments where freedom overrides excessive structure.
• Communication: You connect easily with others and express yourself clearly.
• Collaboration: You listen to others’ ideas and share your own

What we need from you?

The person in this role must have:

• Minimum of 5 years of relevant experience including VMWare, Microsoft Servers, Windows Environment AD and GPO, and Network/Firewall
• Hands on strong technical experience.
• Strong Windows Server, VMware, Active Directory, Exchange, Office 365, Exchange online skills.
• Excellent Networking skills (DNS, DHCP, TCP/IP, Firewalls, switch management)
• Working knowledge of Cloud computing environments.
• Working knowledge of voice platforms (e.g., VoIP, PBX, Contact centres)
• Energetic, goal oriented, detail conscious and be very methodical in her/his approach to projects.
• A very well organized and structured approach to work planning, time allocation to tasks, and a flexible approach to daily routines to deliver the desired results.
• An ambition to constantly learn new skills and develop knowledge, with an understanding that study time outside of working hours may be required for career development.
• A very good team working ethic, communicating with colleagues in a clear and professional manner, whilst maintaining a customer-service-based approach. The ability to work alone using own initiative and managing support calls to a high standard.
• Ability to apply ITIL processes to the provision of IT support.
• Relevant experience of providing technical support on IT systems in a fast-paced environment, to tight service levels.
• The ability to investigate and troubleshoot a wide range of technical problems, including computer equipment, software, network and server faults. A methodical problem-solver with a desire and aptitude for learning new skills. Patience, resourcefulness and a desire to help.
• Proven technical skill-set that enables the job holder to investigate the wide range of potential problems that may occur in the supported environment, working independently wherever possible.
• A personal drive and ambition to succeed in the face of adversity, to focus on goals and an approach that fosters continuous improvement of the individual and the team.
• Good written and spoken communication skills, able to produce instructions and procedure documents, able to communicate clearly over the telephone or face-to-face and maintain IT department’s commitment to customer excellence.
• Contribute credibly to IT department’s criteria of SLAs and other support targets.
• Capacity Building (advancement in knowledge, technology & training)

Relevant Skills, Experience and Qualifications:

• IT Certification e.g., MCSE, MCSA, VCP, ITIL, CCNA, etc.
• Microsoft operating system qualification(s) MCP, with a good working knowledge of server & desktop operating systems, CompTIA A-plus/Network-plus or equivalent qualifications covering computer servicing/maintenance and troubleshooting.
• Experience working in ITIL Service Desk/environment.
• Credible knowledge/experience in Microsoft Windows 10 and Microsoft 365, Exchange Online administration.
• Credible knowledge of networking TCP/IP, DHCP, DNS, VPN and Cisco Meraki Firewall, Switches and Wireless Access Points.
• Credible knowledge/experience of supporting Active Directory, Group policies.
• Field service technical support experience in complex and diverse IT environments.
• Working knowledge of data storage systems, data backup and restoration methods, email filtering and anti-virus/security products.
• Good working knowledge of telecommunication including fixed and mobile.
• Working knowledge and experience in supporting virtual infrastructure and systems namely Hyper-V or VMware.
• Working knowledge and experience in supporting storage systems namely EMC SAN, Data domain backup systems.
• Working knowledge of backup solution/systems.
• Experience in supporting Android and iOS mobile devices.
• Full & clean driving license.

Expected salary:

Location: Montreal, QC

Job date: Wed, 20 Jan 2021 23:55:50 GMT