Senior Specialist, Knowledge Management
Job Overview
Job title: Senior Specialist, Knowledge Management
Job description: Location: Winnipeg or Toronto
Department: Learning, Communications & Collaboration Services
IGM Financial Inc. is one of Canada’s leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management, Mackenzie Investments and Investment Planning Counsel.
Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime. We are proud to be recognized among Canada’s Top 100 Employers (2022) by Mediacorp Canada Inc. in the national ranking for our focus on supporting employees with a number of initiatives that promote personal wellness with a focus on four key pillars including physical, mental, social and financial health. This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally.
At IG Wealth Management, our vision is to inspire financial confidence.
You will join a team that that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential. You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.
IG Wealth Management is a diverse workplace committed to doing business inclusively – this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.
Position Overview:
As part of the knowledge management team, the Senior Specialist, Knowledge Management is a key contributor in the planning and execution of the knowledge management strategy within the Client Services Operations division at IGM Financial which includes IG Wealth Management, Mackenzie Investments and Counsel Portfolio Services.
The successful candidate will work collaboratively with leadership teams and business stakeholders as well as subject matter experts to develop effective knowledge strategies, manage workloads, while ensuring that both explicit and tacit knowledge is documented and effectively managed in the divisional knowledge base
This role is also responsible for the maintenance of the knowledge base and providing support to key contributors.
Responsibilities:
Knowledge Management Strategy
Work with business stakeholders to develop knowledge plans to ensure content design aligns with KM standards: compliant with content design and layout standards; information that is easy for users to access.
Ensure the knowledge platform continuously evolves while becoming easier for users to access information they require to perform their jobs by maintaining a solid understanding of user behaviour and experience.
Contribute to the maintenance of a single source of truth by ensuring content is maintained in a central location while accessible to multiple audiences.
Consultation
Provide expert knowledge management advice and recommendations to business partners.
Represent the team provide as knowledge management expert on various working committees
Develop and execute KM plans that capture tacit knowledge as well as foster a knowledge-sharing and collaborate culture across companies and locations.
Content Creation and Management
Document business processes and policies.
Classify and codify content for easy access.
Onboard and guide key content contributors to help them in managing their content on the knowledge platform while providing them continuous support.
Work with subject matter experts and divisional leaders to ensure content is regularly reviewed and updated.
Qualifications:
Experience in knowledge/content management environment, preferably with direct experience within the financial services industry.
Experience in content management system and information management
Experience in designing knowledge article
Strong verbal and written communication skills, problem solving skills
Strong technical skills and aptitude for content management and layout programs.
Content writing skill
HTML knowledge is an asset.
Post-secondary degree or diploma in a related field.
Bilingual in English and French is an asset.
Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers
For internal applicants, please share with your current leader your intent to apply to the role. In the event that you are selected, please let your Talent Acquisition Partner know if you are in any other internal recruitment process.
We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.
IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.
Please apply by October 18, 2022.
#LI-Hybrid
Company: IG Wealth Management
Expected salary:
Location: Toronto, ON – Winnipeg, MB
Job date: Sun, 13 Nov 2022 06:25:07 GMT
Job Source: Careerjet.ca