Sr. Analyst, Technology Support

Job title: Sr. Analyst, Technology Support

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Description

What You’ll Be Doing

You’ll be joining CIBC’s Infrastructure Operations. You will be responsible for providing analysis, first and some second level support on client issues, technical issues, application/system/web site outages and questions from all Internal and External application by maintaining, prioritization and addressing to respective CIBC Technology groups and Vendors. You will also be responsible for maintaining the production applications and day-to-day operational activities,

Please note this team operates in a 24/7 model, requiring 12 hour rotational shifts.

How You’ll Succeed

Production Support – Investigate operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Incidents changes and various requests. Identify and make suggestions to prevent recurrence with the end goal of ensuring clients satisfaction.

Partnership – Work as a regular liaison with business partners, technology partners, management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the Channel Support area.

Reporting – Translate business requirements into configurations and interface specifications.

Who You Are

You can demonstrate experience in: 1-2 years of programming in PowerShell Scripting. Have knowledge of ITIL practices. Nice to have experienced with the following technologies and skills: ServiceNow, Unix/Linux Operating Systems, Windows Servers (2012/2016), Familiar with batch schedulers.

Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location Toronto-483 Bay St 2nd Fl.

Employment Type Regular

Weekly Hours 37.5

Skills

Company: CIBC

Expected salary:

Location: Toronto, ON

Job date: Sat, 06 Nov 2021 23:49:32 GMT

Job Source: Careerjet.ca

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