Team Manager II, Canadian Leaves Administration

Job title: Team Manager II, Canadian Leaves Administration

Job description: TD Description

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Department Overview

The HR Operations, Corporate Transformation and Operations Group (CTO) establishes integrated shared services across Customer, Community & Corporate (CCC), Finance, HR and Risk with the strategic objectives of leveraging the best of the Corporate Segment’s capabilities, enhancing operational alignment, creating greater capacity and focus, and unlocking new and exciting career paths.

HR Operations and Program Delivery provides support to the HR Centres of Excellence in the delivery of an exceptional colleague experience.

Job Requirements

BREADTH & DEPTH

• Top level team manager role that leads a team and oversees the most complex or diverse operations or functional area – impacts a significant part of the organization and entails leading teams in completing multiple step transactions / processes / activities that may involve numerous systems and/or jurisdictions, and range in complexity from medium to high
• Require strong process management knowledge and understanding of the business and operational function areas supported
• Manage team requiring workforce to decision on acceptable level of risk- Moderate to High risk potential (loss/reputational) for functional area
• Plan, organize and coordinate the activities for own area and resolves operational issues and work focus time horizon is generally medium term
• Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
• Effectively handle critical and/or high risk issues, determining the most appropriate course of action for resolution
• Generally reports to a Group Manager

EXPERIENCE & EDUCATION

• Undergraduate degree
• 4+ years relevant experience #CTOCareers #LI-Hybrid

Hours

37.5

Job Description

As a ‘People Manager’, provide day-to-day team leadership and work direction to ensure effective and efficient operations, delivery of services / solutions in accordance with established service levels, quality standards, compliance and regulatory guidelines.

KEY ACCOUNTABILITIES
CUSTOMER

• Lead a team to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and transaction processing consistent with HR Operations business objectives, specifically related to the HR administration of both disability and non-disability leaves
• Monitor service delivery against standards, implement action to ensure service deliverables are achieved consistently
• Represent the team as the first point of escalation for employees / internal / business partners
• Apply knowledge of HR systems (Workday/Peoplesoft), processes and regulations in resolving escalated issues – ensure communication with key stakeholders elsewhere in HR
• Develop and maintain working relationships with internal partners for the purposes of delivering optimal customer service
• Ensure all required processing / activities are complete and accurate to meet targets for own area
• Coach to ensure operations issues are handled appropriately and participate in the negotiation and resolution (including escalation) of significant internal and/or external partner issues

SHAREHOLDER

• Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets
• Identify operational issues and recommend improvements, provide support during implementation and testing of new processes changes and/or technology that address production gaps
• Resolve escalated matters and refer complex issues / situations beyond own level of expertise
• Ensure adherence to operating standards and processes – perform quality checks and validation of team members work
• Review and/or update procedures ensuring all functions and systems are well documented
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
• Apply knowledge of HR systems, programs and services, and external requirements, in achieving efficiency and productivity objectives for the group
• Ensure that employees are aware of the impact of their work on the activities of others outside of their function/unit
• Recommend, implement and monitor the achievement of process enhancements
• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area

EMPLOYEE / TEAM

• Lead and support a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Contribute to the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where the team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Participate in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand champion for the business area/function and the bank, both internally and/or externally

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Business Line

Corporate

Job Category – Primary

Human Resources

Job Category(s)

Human Resources

Job Family

HR Operations

Time Type

Full Time

Employment Type

Regular

Company: TD Bank

Expected salary:

Location: Toronto, ON

Job date: Sat, 12 Nov 2022 05:30:07 GMT

Job Source: Careerjet.ca

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