Technology Refresh Program (TRP) Site Lead

Job title: Technology Refresh Program (TRP) Site Lead

Job description: As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

Reporting to the Manager Workplace Technology and Services, the Technology Refresh Program (TRP) Site Lead is responsible for leading the TRP for VCH, PHSA and PHC (VPP) and Lower Mainland Consolidation (LMC) focusing on VPP’s contractual requirements related to its Service Providers and ensuring alignment with the strategic direction of IMITS Senior Leadership as provided by the Manager Workplace Technology and Services.

The TRP Site Lead will lead TRP Planning and Delivery Team to fulfill their core responsibilities. It includes ensuring high quality, continuously improved service delivery by interpreting the appropriate TRP / service contracts. It also includes engaging clients and Service Providers during TRP to fulfill service delivery requirements including obtaining and reporting on the quality of service delivery, and forecasting services as input for TRP capacity and service planning under the direction of Manager Workplace Technology and Services. The Lead will commit to and pursue continuous quality improvement according to Customer Service industry best practices.

What you’ll do

• Supervise the TRP Planning and Delivery Team under the direction of the Manager Workplace Technology and Services including delegating tasks and providing direction to team members; monitoring performance; and managing conflicts.
• Lead operational activities for the TRP Planning and Delivery Team and collaborate with various IMITS teams, Service Providers and external resources to ensure holistic end-to-end delivery of TRP services to the client. This includes conducting project and change management activities; developing and implementing plans; providing status reports to the Manager Workplace Technology and Services; chairing team meetings; recommending and monitoring budgets; and recommending annual goals and objectives for the area of responsibility; ensuring consistency with department strategies, objectives, goals and plans.
• Lead input gathering, forecasting, consultation, and service planning of TRP services by working closely with the client, IMITS teams and Service Providers to fulfill the client’s TRP needs. Submit the TRP service delivery plan including the 90-day forecast to the Manager Workplace Technology and Services for review and approval.
• Manage Health Authority responsibilities and program-related activities throughout all stages of the TRP upgrade cycle which includes resource assignment; chairing status meetings; verifying completion of any necessary workstation orientation; and supervising the deployment and removal of desktop workstations.
• Engage clients and maintain ongoing communication; provide issue resolution support; and manage client and stakeholder expectations under the direction of Manager Workplace Technology and Services.
• Lead the development and maintenance of formalized process documentation and standard operating procedures that add further insight and depth of knowledge to the solution area as well as other supporting documentation including but not limited to briefing notes and business cases.
• Support the development and implementation of policies and standards related to TRP.
• Participate in governance meetings, advisory groups, special task forums, and strategic planning sessions, providing independent strategic business and change management advice under the direction of Manager Workplace Technology and Services.
• Perform other related duties as required.

What you bring

• A level of education, training and experience equivalent to a degree in information technology or related discipline. One or more certifications such as ITIL and Certified Associate in Project Management. Five (5) to seven (7) years of recent related experience with IT disciplines from an enterprise environment in a large, complex, multi-site organization. And a minimum of three (3) years of experience leading projects or cross-functional project teams or similar supervisory experience.
• Demonstrated experience in project management or leading project teams under the direction of a senior project manager.
• Excellent tracking, scheduling, project coordination, and client engagement skills.
• Excellent organizational and time management skills.
• Demonstrated experience in exercising strong written and oral communication and interpersonal skills to effectively relate to a diverse group of stakeholders.
• Demonstrated experience in adhering to standardized procedures as well as strong process orientation.
• Excellent demonstrated issue management, business analysis, and critical problem solving skills.
• Demonstrated experience in collaborating with diverse stakeholders, focusing on clients, and working in a cross-functional environment.
• Prior experience in project management and change management.
• Experience with MS Office with a focus on Excel as well as inventory management applications (e.g. Dashworks, Lansweeper, Ziften, etc.).

What we bring

The health care environment is one that relies heavily on the flow of and access to critical information. Join a technically dynamic and highly collaborative team that is helping transform, modernize and digitize the highly complex workplace environment required to support the provision of health care to British Columbians. This includes adapting and transitioning to a continually changing technology environment that directly supports improvements in the clinical and business user experience and device capabilities across the province.

Workspace Technologies & Services (WTS) works within the Information Management Information Technology Services (IMITS) lower mainland consolidated area to provide services to Provincial Health Services Authority (PHSA), Vancouver Coastal Health (VCH) and Providence Health Care (PHC).

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’Yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (12) with generous vacation entitlement and accruement.
• Flexible work options including flextime, work locations and job sharing (eligibility will vary)
• Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Regular Full-Time
Location: 1795 Willingdon Ave. Burnaby, BC
Closing date: Open until position is filled
Requisition # 112536E

What we do

The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Labor Agreement Excluded
Requisition # 112536E-2360490
Work Site 1795 Willingdon Avenue, Burnaby
Job Type Regular, Full-Time
FTE 1.00
Hours of Work 0830-1630
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 08-Dec-2021

Company: Provincial Health Services Authority

Expected salary:

Location: Burnaby, BC

Job date: Tue, 09 Nov 2021 23:09:14 GMT

Job Source: Careerjet.ca

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