Technology Support Technician – 100% Remote (Saturday to Wenesday)
Job Overview
Job title: Technology Support Technician – 100% Remote (Saturday to Wenesday)
Job description: At Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service some 470 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors. You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, and to grow and evolve within our family-one of the best employers in Canada according to a recent Forbes survey-we could be perfect for each other. Our expectations Under the responsibility of the Customer Service Department Manager, the Technology Support Technician acts as a point of contact (one-stop shop) for customers and various IT departments to resolve incidents and process requests from customers/users. Your role • Answer, resolve, and/or monitor internal and external calls from users, affiliated dealers, and stores • Place and monitor service calls with internal and external suppliers • Diagnose and resolve office automation, application, and network issues • Maintain and contribute to the knowledge base (level one support procedures) • Instruct users on the optimal use of applications • Ensure and maintain high standards of customer service • Use ticketing software to record all calls while respecting IT processes (e.g., management of incidents, requests, problems, changes)
The qualifications we are looking for • College degree in computer science or equivalent • At least two (2) years of experience as an IT customer service agent • Practical knowledge of Windows 7/10, Active Directory, Office 365, networking, and Citrix • Oral and written French and English skills • Excellent communication and writing skills (debriefings, emails, standards, and procedures) • Service oriented approach • Strong organizational skills, autonomy, and initiative • Ability to work under pressure • Excellent teamwork skills • Very good analytical and problem-solving skills • Ability to learn new systems independently • Ability to easily adapt to change • Schedule of 37.5 hours per week from Saturday to Wednesday. The time may vary between 6:00 a.m. and 6:00 p.m. *** Note that this role will remain 100% remote after Covid*** Your benefits of working for Lowe’s Canada: By joining the Lowe’s Canada family, you’ll enjoy many benefits, such as: • A fitness centre, sports activities, and showers • A childcare centre that can accommodate up to 78 children • A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as Starbucks and Tim Hortons coffee stations • Exclusive employee discounts, plus a 10% discount on store merchandise (at all Lowe’s Canada locations) • Benefits: retirement savings plan, annual bonuses, stock purchase plan, student incentive program, etc. • Flexible hours and remote working • Electric car charging stations • Career growth opportunities within the company • An inclusive and safe working environment • Promotion of work-life balance • An employer that’s involved in the community • And much more! The masculine generic is used without discrimination and only in order to simplify the text. Lowe’s Canada is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.
Company: Lowe’s
Expected salary:
Location: Boucherville, QC
Job date: Sat, 13 Nov 2021 23:03:51 GMT
Job Source: Careerjet.ca